We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,978 reviews.
Very good service, however some indication of time-frame for collection would be useful, even if it said at any time after 6am for example
22/08/13
It does state an anytime collection window.
Very misleading...paid for 1-3 day delivery...envelope delivered 7 days later. Not impressed.
22/08/13
Our Response: You paid for a 2 - 3 day service on August 15th and had the item collected on Friday 16th. This was delivered to our International hub on Monday 19th and then delivered in Houston Texas on Wednesday August 21st. What is wrong with that??
No comment left by this customer.
22/08/13
good service will use again
22/08/13
Thank you very much :-)
No comment left by this customer.
22/08/13
Item picked up a delivered very quick
22/08/13
City link where unable to find delivery address on first attempt delivery . Managed to deliver on second attempt .
22/08/13
Delivered quickly, on time.
22/08/13
Brilliant news!!
waited 3 days fof parcel to be collected but friendly driver and customer service team.
22/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
very pleased with the service, will use again
22/08/13
No comment left by this customer.
22/08/13
One small issue, the email which contains the paperwork I get signed by the collection driver is often sent after my parcel has gone
22/08/13
The signature sheet should come out as page 2 with the label being on page 1.
very easy to use and reasonably priced
22/08/13
Fantastic news!!
i have nothing to add, transaction was perfect and as far as i know parcel was delivered on time
22/08/13
No comment left by this customer.
22/08/13
No comment left by this customer.
22/08/13
Good service no issues that I am aware of
22/08/13
Document delivered within the predicted time scales!
22/08/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
22/08/13
Would of been nice to receive an email to say when the parcel was delivered, even if its a day or so later.
22/08/13
The service you selected has full tracking details that can be viewed when you log into your account.
Excellent work, parcel monkey! The only improvement would be inclusion on the confirmation email of exactly *which* service was booked.
22/08/13
Thank you very much. The service booked was the one you selected which was our Nightfreight service.
No comment left by this customer.
22/08/13
The service was brilliant. Very affordable for next day delivery. Easy to set up. Little annoying how you have to print your own label
22/08/13
Couldn't have asked for a better service. Royal Mail should be concerned!
22/08/13
Thank you very much :-)
Good service, easy and clean, nice to use
22/08/13
No comment left by this customer.
22/08/13
Maybe notification of a time slot
22/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Web site response time is unbearably slow at times.
22/08/13
I think this is more to do with your internet connection rather than our website.
excellent service, was worried about sending parcel abroad, no problem at all , really good service. i would use again.
22/08/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
22/08/13
No comment left by this customer.
22/08/13
parcel arrived damaged awaiting on photos then will be contacting relevant department
22/08/13
Still haven't received the goods.
22/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Really pleased with service, absolutely perfect - thank you
22/08/13
Fantastic news, Thank you very much.
Excellent service second time i've used the service and totally 100% happy both times thankyou
22/08/13
No comment left by this customer.
22/08/13
Move onto a new server, that way customers don't get frustrated and go elsewhere which is what I very nearly did!
22/08/13
No comment left by this customer.
22/08/13
No comment left by this customer.
22/08/13
Tracking could be clearer as to where the driver is, as arrived later in the day to collect parcel.
22/08/13
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