We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,978 reviews.
Everything went to plan as explained will definately use parcel monkey again!
23/08/13
Parcel was delivered to generic main office, driver could've texted me where he/she left it to inform me that the package has arrived.
23/08/13
Easy to sort. Collected on time. Fast delivery. cheapest service.
23/08/13
lower prices
23/08/13
LOL :-)
parcel was booked for a 48 hour delivery but took an extra 2 days on top of that :-(
23/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
Very happy, parcel was collected & delivered on time
23/08/13
good website, easy to use, unable to find fault
23/08/13
No comment left by this customer.
23/08/13
Delivery was not picked up and was time-critical. However, easy to rebook and email notification was appreciated
23/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Excellent service. Very happy to deal with you
23/08/13
Everything went well, I'll use the service in the future.Thanks.
23/08/13
if an AM or PM pick up could be arranged that would be most helpful.
23/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
I was very happy with the service, collection and delivery for a good price :)
23/08/13
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
very please with the service and the website is easy to navigate. 5 star service
23/08/13
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
Fantastic ! Eastern europe delivery. Picked up when said and delivered on time. Sent me email detailing time of delivery.
23/08/13
No comment left by this customer.
23/08/13
excellent service. will continue with parcel monkey and recommend you to all our friends. Thankyou
23/08/13
Thank you and it's great to see you will be recommending us.
you didnt pick this item and obviously i have paid for a service i havent recieved can you ring me on 07501691540
23/08/13
Our Response: Not only was the item collected it was also delivered and signed for by 'DOLTON' at 09:21 on Friday 16th August.
No comment left by this customer.
23/08/13
Booked pre 12noon delivery (next day) arrived 22hrs after schedualled
23/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
Absolutely brilliant! Picked up quickly, delivered quickly, no problems, customer was chuffed to pieces with their purchase thankyou!!!!! :)
23/08/13
And a big thank you to you too ;-)
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
+Delivery was quick and problem free. Will certainly get collection and delivery quotes from Parcel Monkey again.
23/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
We booked the pick up and waited from 8-6pm. and heard nothing! We are currently makinga complaint and awaiting a refund as we had to use RM
23/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Everything went very smooth. Very satisfied!
23/08/13
quick, friendly, reliable service. thanks.
23/08/13
Very upset. Item arrived broken in half! It takes very heavy handling to break an agate. Please contact me
23/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
23/08/13
You didn't collect, again had to drop the parcel at the depot myself
23/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
23/08/13
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