We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
No problems at all as usual great service :)
03/09/13
Parcel not collected when it should have been. Not parcel monkey fault but poor service from courier
03/09/13
No comment left by this customer.
03/09/13
Was not clear if I needed to print label or if supplied by courier
03/09/13
Parcel was not collected on the appointed day, waited late for driver, did not show up. Collected next day after several phone calls.
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Great service as always
03/09/13
very happy with prompt service
03/09/13
Great sevice
03/09/13
No comment left by this customer.
03/09/13
A/c set up - easy. Payment - easy. Delivery note - precise. Collection made - on time. Delivery time - made. Stress to customer - none.
03/09/13
you e-mailed me to say you were going to pick this up - you didn't. you e-mailed the next day, and the next . you didn't. Its still here
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
No comment left by this customer.
03/09/13
Good service. Door to door in 6 days and that was to the other side of the world...
03/09/13
Waited in all day for driver not to show. Had a deadline to meet and this was very stressful.
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Fab
03/09/13
No comment left by this customer.
03/09/13
Easy to book , easy pick-up.
03/09/13
no comment
03/09/13
Was told pickup was on Wednesday, did not happen until Thursday. Impossible to get hold of anyone to find out why
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Was disappointed with time it took to deliver, parcel was picked up Wednesday and not delivered until following Monday
03/09/13
no comment
03/09/13
I found the service very easy to organise, very efficient service & very good value for money. Highly recommended.
03/09/13
Not let me down on any front in all the times I've used PM so far, keep up the great work
03/09/13
We will always try our very best.
Excellent service. Picked up and delivered on time to the other side of the world. You are now our preferred carrier
03/09/13
The item was damaged beyond repair during transit.
03/09/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
03/09/13
Pick up was 24 hrs late, no communication no updates. This was a wasted day waiting. Unacceptable!!
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
no comment
03/09/13
time brackets. an idea of when to expect pick-up/drop-off to be.
03/09/13
no comment
03/09/13
no comment
03/09/13
Great service and easy to use site. I haven't been let down yet.
03/09/13
Absolutely ****. Will never ever use you again
02/09/13
no comment
02/09/13
no comment
02/09/13
Great prices great service
02/09/13
Good service
02/09/13
no comment
02/09/13
no comment
02/09/13
no comment
02/09/13
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