We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
evidence of rough handling
03/09/13
Parcel collected fine, still waiting for city link to confirm delivery. After a phone call and email to city link I'm still waiting.
03/09/13
Our Response: You are our customer and should contact our dedicated online support team and not the courier if you need to raise an issue.
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
I sent the package for £10 via Courier. Your best offer was £50.
03/09/13
Our Response: You only paid £7.99 for the booking with us??
leave it the way it is
03/09/13
Quick, cheap, easy to use and very efficient
03/09/13
Great service, will definitely use again!
03/09/13
Fantastic news, Thank you very much :-)
Appalling. 3 days late!!! Damaged goods. Unacceptable customer service. Threatening email saying I would be charged double if I was out.
03/09/13
Collection date was a day late... Took 2 days off work and still didn't arrive!! Communication is bad, never use this company again!!
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Excellent service as usual. I wish you would get your website problem sorted though!!
03/09/13
First time of using Parcel Monkey but all went very well. Would use the service again. Thank you.
03/09/13
Thank you for making your first booking with us and please come back soon :-)
Parcel collected a day late
03/09/13
To be honest, I find it insulting that you dare ask for feedback. If I could phone you, or you'd answer my emails you'd know why...
03/09/13
Quick efficient service
03/09/13
Generally very good, it just a shame there are many exclusions
03/09/13
Service exactly as described.
03/09/13
good; would have been even better if an email confirmation had been sent upon parcel delivery (to confirm good reception)
03/09/13
No comment left by this customer.
03/09/13
Faultless superb highly recommended
03/09/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Very efficient service
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Good service, an approximate pickup time would take out the guessing game to some extent.
03/09/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
very good service.
03/09/13
all went smoothly and to time scale
03/09/13
had email confirming collection slot as arranged - great then no collection then had email saying collection would be next day
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
excellent service
03/09/13
No problems, very quick
03/09/13
On time and efficient but most of all great value
03/09/13
Does what it says on the tin.
03/09/13
Great value and speedy.
03/09/13
The parcel was not collected and had to be re booked with parcel force. They blamed you.
03/09/13
Our Response: !!!!
Whilst not your fault directly, Courier failed to collect the parcel 2 days running and the transaction has now been cancelled without ref
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
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