We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
no comment
02/09/13
Its the first time ive used them ,and i found them first class .
02/09/13
delivery as promised - great
02/09/13
city link collected parcel within 14 hours and it was delivered in good order
02/09/13
overall a very good service but it could've been improved by an approximate time for collection and delivery rather than waiting in all day
02/09/13
good easy to use
02/09/13
First time I used Parcel Monkey and very impressed
02/09/13
No comment left by this customer.
02/09/13
I had no complaints with the service but would have liked the price to have included everthing.
02/09/13
Sending a package with Parcel Monkey is simplicity itself. Will be happy to use the service again.
02/09/13
No comment left by this customer.
02/09/13
The courier has not turned up to collect. No information about when is he going to come to collect. Very dissapointed
02/09/13
i like the address finder and the site is generally easy to use
02/09/13
Parcel picked up a day late unfortunately however did arrive safely at destination
02/09/13
smooth easy transaction
02/09/13
Only used the service a couple of times but no complaints, excellent service and cost, will use again
02/09/13
Pat from City Link (Cheddar Area, Somerset) deserves a medal...always smiling, despite everything. He has NEVER missed a collection!
02/09/13
Great service! Had an email ref my collection at 8am and parcel was collected at 4pm! It was delivered next day as promised!! Excellent!
02/09/13
No comment left by this customer.
02/09/13
worked well for me
02/09/13
I ordered a next day collection but my item did not get collected till two days after without any notification. I had to explain to my custo
02/09/13
Very good, friendly, reliable service
02/09/13
The PM value service collected on the wrong day. But the interface is ALOT better than all of your competitors, you just need an ebay API!
02/09/13
Great service will definitely use you guys again!! Thank you x
02/09/13
The box had been ripped open and the driver said "they should of used a bigger ***king box"!! Not very professional at all, not happy
02/09/13
good transaction, arrived late afternoon when I was home - great!
02/09/13
No comment left by this customer.
02/09/13
Rubbish email pops up missed collection, I work from home!
02/09/13
No comment left by this customer.
02/09/13
No comment left by this customer.
02/09/13
No comment left by this customer.
02/09/13
All ok
02/09/13
Hassle free, as ever.
02/09/13
except for the incident (fall of the parcel), the delivery was fast and the overall service, very satisfying. Thank you!
02/09/13
No comment left by this customer.
02/09/13
Couriers failed to arrive on 2 arranged days, finally came unannounced and luckily daughter was in. Not very impressed.
02/09/13
very good. will use again
02/09/13
No comment left by this customer.
02/09/13
The parcel was 2 days late, after I paid for next day and it was also covered in paint!
02/09/13
Good service but better customer service for regular customers at weekends would really be a bonus. Would be better for my business.
02/09/13
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