We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,978 reviews.
All of the service was very good - from receiving the quote to collection
28/08/13
Twice i have booked in a collection,no one turned up..i am to contact these guys again..i have bloddy paid £45 your service is terrible
28/08/13
Very efficient
28/08/13
excellent service as always,many thanks
28/08/13
I have sent a lot of parcels via PM and mostly its a good service. You have failed to pick up maybe 3 or 4 times overall.
28/08/13
Great service ðŸ‘
28/08/13
Would like to be able to find out roughly what time my parcel will be picked up.
28/08/13
unfortunately a couple of the ceramic mugs 'lost' their handles during the trip. Otherwise fine.
28/08/13
Good
28/08/13
Would be better if a time slot was given for collection rather than full day
28/08/13
happy with quick delivery
28/08/13
your headline rate £6.99 is not always available I got quotes for 2 identical parcels and the second one the £6.99 not listed why is this
28/08/13
No problems, great service
28/08/13
The parcel was left outside of the porch all day for collection with all docs but no collection??
28/08/13
No comment left by this customer.
28/08/13
First time I've used your service and will be happy to do so again at those prices!
28/08/13
No comment left by this customer.
28/08/13
No comment left by this customer.
28/08/13
;First time user - perfect pick up and delivery - very competitive price.. Well done
28/08/13
Brilliant service as usual! A+++++
28/08/13
Great service. Great company. Very cheap price. Thank you very much
28/08/13
Courier never bothered to pick up on the day and clearly made up excuses.. we made x3 calls before they finally decided to pick up.
28/08/13
all went well however the company at the other end is not willing to sign for it they say I should have posted it rather than express?
28/08/13
No comment left by this customer.
28/08/13
excellent service. Great communication!
28/08/13
Great price and good service given and easy to use .
28/08/13
Still not collected my parcel. Unhelpful website and poor response when things go wrong
28/08/13
I cant find out what happened to the delivery.. the tracking wont work !!
28/08/13
No comment left by this customer.
28/08/13
No comment left by this customer.
28/08/13
Collection not made on the specified day. Support unhelpful. No apology or explanation. Very poor customer service.
28/08/13
No comment left by this customer.
28/08/13
No comment left by this customer.
28/08/13
More detail on the Tracking page
28/08/13
No comment left by this customer.
28/08/13
First class service cant fault it
28/08/13
No comment left by this customer.
28/08/13
Very good carrier. The only one to deliver in guadeloupe for a good price. A+++
28/08/13
Should have a refund but never received.
28/08/13
No comment left by this customer.
28/08/13
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