We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,637 reviews.
no comment
05/09/13
Excellent service from Parcel Monkey but despite being collected on 3 September the parkage still hasn't been delivered by Courier.
05/09/13
Collected on time and delivered to the destination the next working day. Very good!
05/09/13
no comment
05/09/13
no comment
05/09/13
came when you said you would and the parcel arrived on time and a great price.
05/09/13
It would be ideal to have a time slot of when the collection would be taking place
05/09/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
05/09/13
Smooth service but the international tracking information could be more detailed & also a scan of the signed form would be great.
05/09/13
no comment
05/09/13
Collected mid-morning and delivered safely.
05/09/13
no comment
05/09/13
Customer got in touch, he received today in France and is very happy. I am very happy too! The only thing is yr website hard to use!
05/09/13
Very good, very nice
05/09/13
Slow response to an email question (all though it was over the weekend), plus some frustration at not being clear quote price non VAT
05/09/13
The price including VAT is displayed beneath the non VAT price.
charging our account without permission or a telephone call is just one of the many problems we have with parcel monkey
05/09/13
Our Response: If we take an additional charge this is because it's fully valid as supported by evidence provided by the courier concerned. This is accepted and acknowledged by all customers when making a booking.
10/10
05/09/13
Thank you very much :-)
payment was abit of a problem. using paypal is more easy and no problem.
05/09/13
So far so good - will let you know when parcel arrives - thanks.
05/09/13
I didn't receive the transfer document to affix to the parcel, and five urgent e-mails to report this were completely ignored. WASTE OF TIME
05/09/13
no comment
05/09/13
no comment
05/09/13
no comment
05/09/13
The city link courier never knocked on the door he just posted a "while you were out" card through the door as I watched him, lucky I saw.
05/09/13
Excellent service, as always.
05/09/13
No problems. Parcel actually arrived early!
05/09/13
no comment
05/09/13
excellent service, door to door. particularly liked the provision of a label by the driver, great communication and ease of booking.
05/09/13
No problems, fast and efficient service
05/09/13
Royal mail didn't have the delivery on their system when we arrived. Although yours said it was confirmed!
05/09/13
Our Response: We only display "confirmed" once the couriers system has acknowledged the booking.
Very quick, extremely easy to navigate the site. I would definitely recommend to a friend. Took the stress out of moving!
05/09/13
No comment left by this customer.
05/09/13
No comment left by this customer.
05/09/13
It is good to Tracking your own Parcel everyday to know where they are and the time as will , it was very good to know your own Parcels dyna
05/09/13
Very level of service and price!! with use again thank you
05/09/13
Reasonable price for next day delivery and tracking. Great thanks!
05/09/13
Can't think of any, have had no problems with you so far.
05/09/13
No problems
05/09/13
No comment left by this customer.
05/09/13
No comment left by this customer.
05/09/13
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