We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,637 reviews.
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
More accurate pickup time / window would be really helpful. Less sitting around all day waiting.
04/09/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Collected a day late. Good value
04/09/13
Easy. Fast, Great value. PERFECT !!
04/09/13
Parcel handling part is excellent but trouble with website. If you are close to confirming but then edit details you can loose all you typed
04/09/13
That's because any changes made could impact on the price displayed. Therefore the information has to be entered again.
Parcelforce could not give me the price you gave me for their service. Your site was brilliant.
04/09/13
i think this service is wonderfull i will carry on sending parcels with you i am very happy thankyou so mutch for your service.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
very good courier to go with i would recommend them to who ever would want a very good courier and dont get a problem with them and i will b
04/09/13
No comment left by this customer.
04/09/13
Easy to organise and reliable
04/09/13
Very good service, but it's hard to get the cheeper option to work, I have tried twice and faild.
04/09/13
This will be down to the size or weight of the parcel.
No tracking details update, no idea where the parcel is!!!
04/09/13
Our Response: The receiver would have been given a card to make arrangements for when they are available as they were not in when the first delivery was tried.
Can't seem to find a place to type in special delivery instructions when placing the order.
04/09/13
Really good thanks
04/09/13
No comment left by this customer.
04/09/13
Excellent Service-Easy to arrange pick from other area-will recommend to anyone looking for a quality courier service
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
Pick up great, on time but when trying to track site keeps saying number not recognized. Still don,t know if parcels arrived
04/09/13
Never collected had to drop off in person at the depo, then they lost package, was a guaranteed next day delivery for sat. Not delivered
04/09/13
No comment left by this customer.
04/09/13
very good and on time
04/09/13
Our Response: So it should have been 5 stars then!! ;-)
collection at short notice, fast delivery, very straightforward, it would've been easier for me to have a certain collection time though
04/09/13
Brilliant as always
04/09/13
36kg delivered as quick as a first class letter from southern England to Scotland, Excellent
04/09/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
your website is a problem, forever logging in and out and if wanting to go back if choosing another payment method, you have to start again
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
Collected the parcel in the morning, which meant I didn't have to wait in all day. Thank you
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
Excellent Service
04/09/13
very good service from city link thank you
04/09/13
no complaints. good service.
04/09/13
Great as always.
04/09/13
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