We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,637 reviews.
excellent service ..very easy to use
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
Need clearer packaging guidelines prior to payment being made.
04/09/13
No comment left by this customer.
04/09/13
fast easy booking fast collection fast delivery thanks
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
The parcel was delivered late by a very very rude delivery man, late not a big prob, your driver seriously was! Will not use you again
04/09/13
No comment left by this customer.
04/09/13
Great value. No problems at all.
04/09/13
No comment left by this customer.
04/09/13
Great service; collection and dellivery just perfect.Thanks.
04/09/13
Brilliant news!!
Package not collected. Parcel monkey not contactable. Customer not happy. I'm not using you again.
04/09/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
excellent
04/09/13
Thank you very much.
No comment left by this customer.
04/09/13
I wasn't given a time slot so had to wait in all day till 4pm. Still haven't had confirmation of delivery. This may be the fault of Parcel F
04/09/13
Our Response: Time slots are not provided. Please check the tracking via your account which shows delivery was made on Monday 2nd September.
Excellent service, excellent value. thank you!
04/09/13
And a big thank you for booking with us :-)
very good at keeping us informed about pick-up but your website needs improving ... quite confusing.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
Excellent service. Thank you/
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
Brilliant service and I didn't have a printed label for collection - will use you again and recommend your great service to my pals!!!
04/09/13
Fantastic news, Thank you very much and it's great to see you have been recommending us to your pals :-)
Everything done as it should have been done so very happy to recommend and use your services again.
04/09/13
Excellent service as ever, polite courier, very helpful service and good communication all round. Will recommend!
04/09/13
No comment left by this customer.
04/09/13
Was told parcel would be collected Thursday. Eventually collected Tuesday after three calls to night freight.
04/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues. Please raise all future questions via us and not the courier directly as you will get a quicker response.
i will always use parcel monkey they have never let me down and i will not use any one else
04/09/13
Fantastic news, Thank you very much :-)
you booked pick up for weds didnt come till thurs your error not nightfreight ...
04/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Simple and Trouble free, what more can I say!
04/09/13
MY STUFF HAS BEEN LOST!! DO NOT USE TERRIBLE COMPANY!
04/09/13
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
Excellent Service
04/09/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
