We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,981 reviews.
no comment
01/09/13
no comment
01/09/13
Very good service, prompt and efficient. The parcel was delivered on time and with great speed. Thanks.
01/09/13
no comment
01/09/13
Prompt collection, speedy delivery in excellent condition. Thanks!
01/09/13
no comment
01/09/13
Spot on Will defo use again
01/09/13
no comment
01/09/13
no comment
01/09/13
excellent thanks
01/09/13
no comment
01/09/13
A text or call with some short notice of collection would be very useful. This would prevent a busy mum such as myself waiting in. Thanks.
01/09/13
My parcel was 3 days late for collection !
01/09/13
Great service. One point - it would be good to know when the courier will arrive, within a 2 hour window.
01/09/13
Excellent service as normal.
01/09/13
Excellent as usual!
01/09/13
due for collection 27/8, not collected, phoned said to be collected 28/8 no collection rang again told 29/8 no collection,rang again 30/8
01/09/13
thanks pleasant, fast service and cheaper then elswhere
01/09/13
It s
01/09/13
very much happy with the service
01/09/13
an excellant service both parcels delivered on time
01/09/13
Did not turn up to collect on the day arranged and I had to call them to get in on the system - Overall 2/10
01/09/13
I paid extra for delivery Wednesday and it didn't arrive until midday thursday. I believe this qualifies for a full refund under your terms.
01/09/13
no comment
01/09/13
Satisfactory service
01/09/13
quick, efficient. if u could update the new tracking number automatically for international deliveries, that would be excellent.
01/09/13
the whole experience was very good
01/09/13
no comment
01/09/13
no comment
31/08/13
no comment
31/08/13
Excellent service, quick, easy and well priced. However insurance costs are still disproportionate, values of £20 or £50 are unrealistic
31/08/13
no comment
31/08/13
no comment
31/08/13
I booked over Bank Holiday and had to wait until day of collection to get label. Early Tuesday morning.
31/08/13
Took longer than 1 day to deliver ( Iwas aware we had a bank holiday Monday ) No facility to track.
31/08/13
Not so much parcel monkey but Courier very poor, have submitted a complaint with them. Didn't. Collect parcel on correct day
31/08/13
I saw Courier visit no 8 who often has parcels for collection, he did not visit me. I had the e-mail re Missed Collection, had to re-book!
31/08/13
both the last two collections were not collected when they said they would, so had to rearrange with my customers re arrange with customers
31/08/13
Great service and easy to use!
31/08/13
no comment
31/08/13
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