We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,981 reviews.
smooth easy transaction
02/09/13
Only used the service a couple of times but no complaints, excellent service and cost, will use again
02/09/13
Pat from City Link (Cheddar Area, Somerset) deserves a medal...always smiling, despite everything. He has NEVER missed a collection!
02/09/13
Great service! Had an email ref my collection at 8am and parcel was collected at 4pm! It was delivered next day as promised!! Excellent!
02/09/13
No comment left by this customer.
02/09/13
worked well for me
02/09/13
I ordered a next day collection but my item did not get collected till two days after without any notification. I had to explain to my custo
02/09/13
Very good, friendly, reliable service
02/09/13
The PM value service collected on the wrong day. But the interface is ALOT better than all of your competitors, you just need an ebay API!
02/09/13
Great service will definitely use you guys again!! Thank you x
02/09/13
The box had been ripped open and the driver said "they should of used a bigger ***king box"!! Not very professional at all, not happy
02/09/13
good transaction, arrived late afternoon when I was home - great!
02/09/13
No comment left by this customer.
02/09/13
Rubbish email pops up missed collection, I work from home!
02/09/13
No comment left by this customer.
02/09/13
No comment left by this customer.
02/09/13
No comment left by this customer.
02/09/13
All ok
02/09/13
Hassle free, as ever.
02/09/13
except for the incident (fall of the parcel), the delivery was fast and the overall service, very satisfying. Thank you!
02/09/13
No comment left by this customer.
02/09/13
Couriers failed to arrive on 2 arranged days, finally came unannounced and luckily daughter was in. Not very impressed.
02/09/13
very good. will use again
02/09/13
No comment left by this customer.
02/09/13
The parcel was 2 days late, after I paid for next day and it was also covered in paint!
02/09/13
Good service but better customer service for regular customers at weekends would really be a bonus. Would be better for my business.
02/09/13
Never a problem and excellent service and value for money
02/09/13
Another perfect pick up and drop off! Many thanks
02/09/13
No comment left by this customer.
02/09/13
Started to worry as the parcel was not collected until 1730 but within agreed times, overall excellent service delivered promptly next day
02/09/13
Efficient, pick-up when stated. Driver friendly and helpful
02/09/13
Not adhered to time limit, delays, and poor service that has reflected on our company.
02/09/13
Three large packages sent in the last two weeks, only slight niggle is that the first wasn't picked up on the day quoted. Otherwise GREAT!
02/09/13
No comment left by this customer.
02/09/13
it took nearly 5 days to pick my parcel up!!
02/09/13
Groovy!
02/09/13
Nice easy transaction - simple to choose the service required and easy to book option chosen. Confident of safe, swift delivery.
02/09/13
No comment left by this customer.
02/09/13
No comment left by this customer.
02/09/13
very satisfied exl driver, quick pick up.A********
02/09/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
