We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,981 reviews.
Fab
03/09/13
No comment left by this customer.
03/09/13
Easy to book , easy pick-up.
03/09/13
no comment
03/09/13
Was told pickup was on Wednesday, did not happen until Thursday. Impossible to get hold of anyone to find out why
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Was disappointed with time it took to deliver, parcel was picked up Wednesday and not delivered until following Monday
03/09/13
no comment
03/09/13
I found the service very easy to organise, very efficient service & very good value for money. Highly recommended.
03/09/13
Not let me down on any front in all the times I've used PM so far, keep up the great work
03/09/13
We will always try our very best.
Excellent service. Picked up and delivered on time to the other side of the world. You are now our preferred carrier
03/09/13
The item was damaged beyond repair during transit.
03/09/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
03/09/13
Pick up was 24 hrs late, no communication no updates. This was a wasted day waiting. Unacceptable!!
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
no comment
03/09/13
time brackets. an idea of when to expect pick-up/drop-off to be.
03/09/13
no comment
03/09/13
no comment
03/09/13
Great service and easy to use site. I haven't been let down yet.
03/09/13
Absolutely ****. Will never ever use you again
02/09/13
no comment
02/09/13
no comment
02/09/13
Great prices great service
02/09/13
Good service
02/09/13
no comment
02/09/13
no comment
02/09/13
no comment
02/09/13
no comment
02/09/13
Its the first time ive used them ,and i found them first class .
02/09/13
delivery as promised - great
02/09/13
city link collected parcel within 14 hours and it was delivered in good order
02/09/13
overall a very good service but it could've been improved by an approximate time for collection and delivery rather than waiting in all day
02/09/13
good easy to use
02/09/13
First time I used Parcel Monkey and very impressed
02/09/13
No comment left by this customer.
02/09/13
I had no complaints with the service but would have liked the price to have included everthing.
02/09/13
Sending a package with Parcel Monkey is simplicity itself. Will be happy to use the service again.
02/09/13
No comment left by this customer.
02/09/13
The courier has not turned up to collect. No information about when is he going to come to collect. Very dissapointed
02/09/13
i like the address finder and the site is generally easy to use
02/09/13
Parcel picked up a day late unfortunately however did arrive safely at destination
02/09/13
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