We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
Excellent service as per - cheers
03/09/13
no comment
03/09/13
I can't think of anything, you were great.
03/09/13
no comment
03/09/13
Courier picked up an entire day late with no explanation. Item arrived with damage to the outer (very hard packaging).
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
a1
03/09/13
no comment
03/09/13
Very pleased but no confirmation of delivery via text or on tracking parcel.
03/09/13
I AM VERY PLEASED WITH YOUR SEVICE THANK YOU
03/09/13
Excellent service!
03/09/13
no comment
03/09/13
very good service for cheap price
03/09/13
Would only ever use parcel monkey very reliable
03/09/13
Thank you very much :-)
no comment
03/09/13
Courier arrived on allocated Day & Delivered the Next Day even though I had Booked a 48Hr Delivery Service. Perfect ! THANKS !
03/09/13
PROFESSIONAL AND EASY TO USE.
03/09/13
no comment
03/09/13
quick and easy service. one suggestion would be to have printed labels at designated depot (not everyone has a printer that works - lol)
03/09/13
no comment
03/09/13
Very good again.Thanks.
03/09/13
It would be useful to know when the parcel had arrived.
03/09/13
Quick and well explained process, very impressed.
03/09/13
all very good
03/09/13
Good no problems
03/09/13
no comment
03/09/13
Parcel was collected very late in the day which was no fault of the driver but a text or call would have been great to save waiting around!
03/09/13
no comment
03/09/13
The driver collected the parcel from the porch without notifying me and left the porch door slightly ajar.
03/09/13
No comment left by this customer.
03/09/13
I've seen couriers offer gps tracking of the van.More accurate times for pickups.
03/09/13
My customer has advised that the package was damaged after collecting and before delivery.
03/09/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I booked Parcelforce 24 service, yet it took 5 days to arrive. Very poor service.
03/09/13
I'm discussed that you state on your Internet that you pick up freezers when clearly you don't , this is called false advertising
03/09/13
Our Response: We do pick up freezers and have done so many times in the past.
picked up on time and delivered next day perfect
03/09/13
No comment left by this customer.
03/09/13
efficient and affordable well done
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Easy booking, excellent price
03/09/13
a collection time would be appreciated, so that we don't waste time waiting
03/09/13
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