We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Great service
03/09/13
Collection was a day late. No communication. Very poor
03/09/13
Excellent serv
03/09/13
only let down by one parcel being delivered a day late
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Competetively priced, good communacation, and friendly service.
03/09/13
great speedy delivery ... safely arrived to recipient
03/09/13
it all worked fine. Will use you again
03/09/13
No comment left by this customer.
03/09/13
The booking I made with wasn't honoured by the delivery company. I had to to ring them direct to get them to change it. Not good.
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Good service.
03/09/13
Thank you very much :-)
Excellent seervice from City Link and Parcelforce as usual.
03/09/13
Parcel monkey is excellent!! First class.
03/09/13
No comment left by this customer.
03/09/13
evidence of rough handling
03/09/13
Parcel collected fine, still waiting for city link to confirm delivery. After a phone call and email to city link I'm still waiting.
03/09/13
Our Response: You are our customer and should contact our dedicated online support team and not the courier if you need to raise an issue.
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
I sent the package for £10 via Courier. Your best offer was £50.
03/09/13
Our Response: You only paid £7.99 for the booking with us??
leave it the way it is
03/09/13
Quick, cheap, easy to use and very efficient
03/09/13
Great service, will definitely use again!
03/09/13
Fantastic news, Thank you very much :-)
Appalling. 3 days late!!! Damaged goods. Unacceptable customer service. Threatening email saying I would be charged double if I was out.
03/09/13
Collection date was a day late... Took 2 days off work and still didn't arrive!! Communication is bad, never use this company again!!
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Excellent service as usual. I wish you would get your website problem sorted though!!
03/09/13
First time of using Parcel Monkey but all went very well. Would use the service again. Thank you.
03/09/13
Thank you for making your first booking with us and please come back soon :-)
Parcel collected a day late
03/09/13
To be honest, I find it insulting that you dare ask for feedback. If I could phone you, or you'd answer my emails you'd know why...
03/09/13
Quick efficient service
03/09/13
Generally very good, it just a shame there are many exclusions
03/09/13
Service exactly as described.
03/09/13
good; would have been even better if an email confirmation had been sent upon parcel delivery (to confirm good reception)
03/09/13
No comment left by this customer.
03/09/13
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