We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,981 reviews.
Parcel collected a day late
03/09/13
To be honest, I find it insulting that you dare ask for feedback. If I could phone you, or you'd answer my emails you'd know why...
03/09/13
Quick efficient service
03/09/13
Generally very good, it just a shame there are many exclusions
03/09/13
Service exactly as described.
03/09/13
good; would have been even better if an email confirmation had been sent upon parcel delivery (to confirm good reception)
03/09/13
No comment left by this customer.
03/09/13
Faultless superb highly recommended
03/09/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Very efficient service
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Good service, an approximate pickup time would take out the guessing game to some extent.
03/09/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
very good service.
03/09/13
all went smoothly and to time scale
03/09/13
had email confirming collection slot as arranged - great then no collection then had email saying collection would be next day
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
excellent service
03/09/13
No problems, very quick
03/09/13
On time and efficient but most of all great value
03/09/13
Does what it says on the tin.
03/09/13
Great value and speedy.
03/09/13
The parcel was not collected and had to be re booked with parcel force. They blamed you.
03/09/13
Our Response: !!!!
Whilst not your fault directly, Courier failed to collect the parcel 2 days running and the transaction has now been cancelled without ref
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
No problems at all as usual great service :)
03/09/13
Parcel not collected when it should have been. Not parcel monkey fault but poor service from courier
03/09/13
No comment left by this customer.
03/09/13
Was not clear if I needed to print label or if supplied by courier
03/09/13
Parcel was not collected on the appointed day, waited late for driver, did not show up. Collected next day after several phone calls.
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Great service as always
03/09/13
very happy with prompt service
03/09/13
Great sevice
03/09/13
No comment left by this customer.
03/09/13
A/c set up - easy. Payment - easy. Delivery note - precise. Collection made - on time. Delivery time - made. Stress to customer - none.
03/09/13
you e-mailed me to say you were going to pick this up - you didn't. you e-mailed the next day, and the next . you didn't. Its still here
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
No comment left by this customer.
03/09/13
Good service. Door to door in 6 days and that was to the other side of the world...
03/09/13
Waited in all day for driver not to show. Had a deadline to meet and this was very stressful.
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
