We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,982 reviews.
no comment
03/09/13
Courier arrived on allocated Day & Delivered the Next Day even though I had Booked a 48Hr Delivery Service. Perfect ! THANKS !
03/09/13
PROFESSIONAL AND EASY TO USE.
03/09/13
no comment
03/09/13
quick and easy service. one suggestion would be to have printed labels at designated depot (not everyone has a printer that works - lol)
03/09/13
no comment
03/09/13
Very good again.Thanks.
03/09/13
It would be useful to know when the parcel had arrived.
03/09/13
Quick and well explained process, very impressed.
03/09/13
all very good
03/09/13
Good no problems
03/09/13
no comment
03/09/13
Parcel was collected very late in the day which was no fault of the driver but a text or call would have been great to save waiting around!
03/09/13
no comment
03/09/13
The driver collected the parcel from the porch without notifying me and left the porch door slightly ajar.
03/09/13
No comment left by this customer.
03/09/13
I've seen couriers offer gps tracking of the van.More accurate times for pickups.
03/09/13
My customer has advised that the package was damaged after collecting and before delivery.
03/09/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I booked Parcelforce 24 service, yet it took 5 days to arrive. Very poor service.
03/09/13
I'm discussed that you state on your Internet that you pick up freezers when clearly you don't , this is called false advertising
03/09/13
Our Response: We do pick up freezers and have done so many times in the past.
picked up on time and delivered next day perfect
03/09/13
No comment left by this customer.
03/09/13
efficient and affordable well done
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Easy booking, excellent price
03/09/13
a collection time would be appreciated, so that we don't waste time waiting
03/09/13
Courier still delivered man goimg crazy
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
PM2110547 collection date was 28th but Nightfreight had 29th. Some damage when delivered
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
No comment left by this customer.
03/09/13
Everything was smooth and well ran.
03/09/13
Your prices could be a little more competitive viz a viz parcel2go.com for example and then I would use a "local" company more often.
03/09/13
I was very pleased with how straightforward it was to get a range of quotes for delivery services.
03/09/13
Parcel could not be delivered so it was just left in depot. Nobody called the phone number on delivery note or the sender. Terrible service!
03/09/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
03/09/13
Great service - could be a tad cheaper.
03/09/13
I found your service excellent. Parcel was collected as stated on the order. I couldn't print the lable but it was put on at the depot.
03/09/13
I didn't know to wait for another email with label to print but may e u didn't read it
03/09/13
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