We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,982 reviews.
had no problems
05/09/13
easy site to use.straight forward form to fill out.excellent site would use again.
05/09/13
Thank you very much :-)
no comment
05/09/13
it is the prize I like this
05/09/13
I paid extra for Parcel force as it said I didn't need a printer for the label but found I did for the customs label & had to go to the PO
05/09/13
I see your point and we will make that change. Sorry about that.
no comment
05/09/13
Maybe should think about working saturdays
05/09/13
That's not our decision to make.
no comment
05/09/13
Happy it got there ! Only thing was ment to pick up Friday but turned out to be Monday morning !
05/09/13
Good, competitive, prices. Helpful customer services, Good choice of couriers.
05/09/13
first class service will use again and tell everyone i know thanks
05/09/13
Thank you and it's great to see you will be recommending us.
no comment
05/09/13
It has not been delivered?
05/09/13
Our Response: Please contact our dedicated online support team via the "support" section of your account who will gladly look into this for you.
I would've liked confirmation of which service I booked as I couldn't remember whether I'd paid for next day or not.
05/09/13
You can check all this by logging back into your account.
Excellent , as always
05/09/13
Easy to use and economic, will continue to use
05/09/13
no comment
05/09/13
excellent all round service
05/09/13
no comment
05/09/13
ZERO service: courier would not take the parcel as it would not fit in his bag - despite us inputting the exact size when booking. NO REFUND
05/09/13
Our Response: The bag is the same size and if the measurements matched those declared at the time of booking then it would have fitted inside.
no comment
05/09/13
No fuss, good price, easy booking and good communication throughout. I would definitely use Parcel Minkey again.
05/09/13
Fantastic news, Thank you very much :-)
no comment
05/09/13
you advertised next business day pickup, yet you scheduled the courier otherwise. package wad inste picked up 4 days later due to weekend
05/09/13
Our Response: We advertise next working day collections.
parcel arrived today 5th sept. after only 6 days , very good and prompt service
05/09/13
Thank you very much :-)
no comment
05/09/13
Excellent service from Parcel Monkey but despite being collected on 3 September the parkage still hasn't been delivered by Courier.
05/09/13
Collected on time and delivered to the destination the next working day. Very good!
05/09/13
no comment
05/09/13
no comment
05/09/13
came when you said you would and the parcel arrived on time and a great price.
05/09/13
It would be ideal to have a time slot of when the collection would be taking place
05/09/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
05/09/13
Smooth service but the international tracking information could be more detailed & also a scan of the signed form would be great.
05/09/13
no comment
05/09/13
Collected mid-morning and delivered safely.
05/09/13
no comment
05/09/13
Customer got in touch, he received today in France and is very happy. I am very happy too! The only thing is yr website hard to use!
05/09/13
Very good, very nice
05/09/13
Slow response to an email question (all though it was over the weekend), plus some frustration at not being clear quote price non VAT
05/09/13
The price including VAT is displayed beneath the non VAT price.
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