We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,982 reviews.
excellent
04/09/13
Thank you very much.
No comment left by this customer.
04/09/13
I wasn't given a time slot so had to wait in all day till 4pm. Still haven't had confirmation of delivery. This may be the fault of Parcel F
04/09/13
Our Response: Time slots are not provided. Please check the tracking via your account which shows delivery was made on Monday 2nd September.
Excellent service, excellent value. thank you!
04/09/13
And a big thank you for booking with us :-)
very good at keeping us informed about pick-up but your website needs improving ... quite confusing.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
Excellent service. Thank you/
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
Brilliant service and I didn't have a printed label for collection - will use you again and recommend your great service to my pals!!!
04/09/13
Fantastic news, Thank you very much and it's great to see you have been recommending us to your pals :-)
Everything done as it should have been done so very happy to recommend and use your services again.
04/09/13
Excellent service as ever, polite courier, very helpful service and good communication all round. Will recommend!
04/09/13
No comment left by this customer.
04/09/13
Was told parcel would be collected Thursday. Eventually collected Tuesday after three calls to night freight.
04/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues. Please raise all future questions via us and not the courier directly as you will get a quicker response.
i will always use parcel monkey they have never let me down and i will not use any one else
04/09/13
Fantastic news, Thank you very much :-)
you booked pick up for weds didnt come till thurs your error not nightfreight ...
04/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
Simple and Trouble free, what more can I say!
04/09/13
MY STUFF HAS BEEN LOST!! DO NOT USE TERRIBLE COMPANY!
04/09/13
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
Excellent Service
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
More accurate pickup time / window would be really helpful. Less sitting around all day waiting.
04/09/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Collected a day late. Good value
04/09/13
Easy. Fast, Great value. PERFECT !!
04/09/13
Parcel handling part is excellent but trouble with website. If you are close to confirming but then edit details you can loose all you typed
04/09/13
That's because any changes made could impact on the price displayed. Therefore the information has to be entered again.
Parcelforce could not give me the price you gave me for their service. Your site was brilliant.
04/09/13
i think this service is wonderfull i will carry on sending parcels with you i am very happy thankyou so mutch for your service.
04/09/13
No comment left by this customer.
04/09/13
No comment left by this customer.
04/09/13
very good courier to go with i would recommend them to who ever would want a very good courier and dont get a problem with them and i will b
04/09/13
No comment left by this customer.
04/09/13
Easy to organise and reliable
04/09/13
Very good service, but it's hard to get the cheeper option to work, I have tried twice and faild.
04/09/13
This will be down to the size or weight of the parcel.
No tracking details update, no idea where the parcel is!!!
04/09/13
Our Response: The receiver would have been given a card to make arrangements for when they are available as they were not in when the first delivery was tried.
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