We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,988 reviews.
Disgusting company, I sent my parcel, checked weight and measurement’s, had them checked again at postoffice, and left my parcel to go to Australia. On the delivery date they took £62.09 out of my bank and said the weight was 9.2kg instead of 2.8kg, I argued and said my parcel could not have weighed that much, so then they said oh it was the measurements. I paid £46 to send my parcel, then a further £62.09 that was stolen from my account. My bank is continuing with the dispute. DO NOT USE THIS COMPANY.
26/11/22 by janet
As it says on the tin
26/11/22 by Stephen
Quick and simple to use - well delivered and on time
26/11/22 by Ajenkins
I just want to use this opportunity to tell the world that this company is a scam. I have lost my luggage suitcase ,with all my stuffs and up till now its no where to be found. Please I want you all to be careful with this company especially during this festive period. The dont have any numbers for you to contact neither do they have a good customer service even if you decided to contact via email. It is unfortunate and saddened that no body from the company can attest to any comment or queries about your missing luggage.
26/11/22 by Customer
It still hasn’t arrived
25/11/22 by Angela White
Good experience and a very competitive price
25/11/22 by Karen Mummery
Pretty easy to use, efficient.
25/11/22 by Sandra Croxall
Fantastic service
25/11/22 by daniel rosenberg
Straight forward and easy to follow instructions. Would use again.
25/11/22 by Mary Ferguson
I will never use Parcel Monkey again......They take money out my bank with no authorisation. They use the dearest shipping company which I did not agree with...... I would rather use Evri...... GOOD BYE PARCEL MONKEY. You are a rip off.
25/11/22 by Sue
I will never use Parcel Monkey ever again. They use the dearest shipping company and take monies from my bank unauthorised. I would rather use Evri....... I am so disappointed with Parcel Monkey and as I said NEVER AGAIN....... GOOD BYE PARCEL MONKEY
25/11/22 by miss campbell
Simple to use service and everything went so so smoothly.
Pick up on time and kept in the loop re delivery
25/11/22 by Kam Ahmed
Great price, and collection went smoothly. The tracking system worked well.
25/11/22 by Mr Terry Thomas
Excellent service reasonable and efficient
24/11/22 by Mrs NANCY GARDNER
Quick, efficient and easy
24/11/22 by Liz Davies
Parcel arrived at its destination in 6 days. Birthday card I posted took 4 weeks to arrive at its destination.
Will definitely use again;
24/11/22 by June
Easy to use. Good price. No issues
24/11/22 by Paul Clarke
Never used before but very easy to follow and would definitely use again.
Quick and efficient
24/11/22 by Jane
Excellent service
24/11/22 by mike
First time I needed to arrange a courier, they were really good. It was seamless, no trouble at all.
24/11/22 by J Webster
Prompt collection and delivery, no problems
24/11/22 by Lindsey Lukehurst
simple website, effective, reassuringly brief and to the point, no error click through is not always found and appreciated here, delivery prices with good very similar options, and the price good. I will use again.
24/11/22 by HF, Leeds
I trusted parcel monkey with a product return to a clock company in France. Both of the items got stolen whilst in transit, the box arrived ripped and empty with a new weight of 0kg Parcel monkey so far is not taking any responsibility to cover the compensation or refund the cost of delivery, despite this being the contract I made with them. This is distinctively Unethical behaviour that needs to be fully addressed. The lack of integrity to fulfill contracts and agreements is very sketchy. Proceed with caution. There is simply no reason why they cant honour or fulfill this. They are avoiding accountability and Im now making formal complaints and will escalate to POSTRS. I am not done yet until I get the service that I paid for, which is a refund of delivery costs £13.30 and compensation of £60 You would think it would be in the companys interest to pay in order to avoid their lack of transparency being made public? I will update when I am satisfied. If this is not completed then you will know that they have not honoured their contract.
24/11/22 by s
Parcel Monkey gave several options, great. Unfortunately I chose Evri. Evri have kept the parcel in their central hub for two weeks before, its on its way notice popped up. Terrible service from Evri and you cant even speak to anyone! Still not delivered from collection on
24/11/22 by Rob
I recently booked two DHL collections for next day delivery....I booked the collection for a Thursday and they were not collected until the following Tuesday. I used the chat function on the website but was not provided any compensation or reason why the collection was late.
24/11/22 by Amy
Do not use this company, they take your money and book on the delivery but once parcel collected a couple of days later you receive an email saying that you have to pay for the parcel to leave the country, so they dont actually factor in all the costs of sending a parcel abroad.. AVOID AT ALL COSTS THEY ARE A CON COMPANY
24/11/22 by gaetan frith
being charged for a so called over weight item that has not even been collected not helpful at all no phone number to call to speak to anyone cant get any answers
24/11/22 by peter ludlow
Easy to book with great selection and great price!
24/11/22 by Martin Wannenburg
Reliable service recommended
24/11/22 by MR G
Excellent service. Easy to use.
24/11/22 by Sarah Neilson
Support team is 5/5. Best I’ve ever come across especially for a lost parcel which normally takes a decade. Jag was the star and kept me rest assured throughout.
24/11/22 by Zakhar Shah
Really easy process and label printed, just dropped off at Post Office and job done.
23/11/22 by Darren
I have only given one star because I have had to, Im a disabled elderly lady who needed a oven sent back shop, they took money out of my account, they didnt show up for pick up, will only answer questions through account messaging and have to wait 3 plus hours for reply, still havent resolved problem, cant speak to anyone in person even on request , absolutely disgusting service, done nothing to help but caused me so much anxiety and worry.
23/11/22 by Morris Toni
The box looks like it has been kicked around like a football. It was well packed and included fragile tape! I paid more with you so it was looked after well but despite that it’s still open and damaged.
23/11/22 by Sarah-Louise Searle
24 hour service was delivered to a very important customer 3 days late. Parcel force once again failed to deliver the goods.
23/11/22 by leslie slack
My parcel was damaged deliberately because it wasn’t insured
23/11/22 by H Esmaeili
The Parcel monkey team were as helpful as they could be but were badly let down by parcelforce. It was claimed delivery was 3-4 days when I booked the parcel in but 14 days later it’s still not delivered. It was parts for a car sent to Spain to arrive when my husband did. No parts and he has long left to get a ferry still with dodgy windscreen wipers. Will use Parcel Monkey again but never Parcelforce who are obviously stating delivery targets they can’t reach to get the business
23/11/22 by Janice Bardwell
Easy, Flexible, Cheap and Quick!!
23/11/22 by Guitar G.
Quick efficient and easy to understand
23/11/22 by Anthony Gagola
My parcel was not collected. The driver arrived at the hotel and was told the parcel was not there. It was but no one phoned the contact number to check what had gone wrong and the driver left without my parcel. I am now going to have to pay again to rearrange the collection.
23/11/22 by Customer
