We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,988 reviews.
a parcel sent on 29th October did not arrive until Saturday 5th November. When there are issues communication with Parcel Monkey is very poor. Tracking continuously told me the parcel was delayed because of issues in the area but it transpired that the parcel had in fact gone to completely the wrong destination. I was told twice by Parcel Monkey that the parcel would definitely arrive by 3rd November but it didnt. It was too late for its intended purpose. Parcel Monkey should automatically refund in these circumstances where there has been a failure but instead I will need to go through a tedious process to get the refund, if I get one.
11/11/22 by Helen Manley
No complaints. good experience
11/11/22 by Customer
Very easy to use
11/11/22 by Steph
Cheap, simple. Was one of the only companies willing to take a rather large package to France from UK and got it there within about 3 days. Would reccomend parcel monkey!
11/11/22 by Customer
Most unfair service! They made me pay extra for insurance and when it came to insurance they claimed it was not possible. The pick up driver was so rude and handled the package very roughly even though I explained to him it fragile! They let me book the service and charge extra for insurance but no after service. Never booking again!
11/11/22 by Aman singh
A great service easy to follow instructions.
11/11/22 by WILLIAMS
It’s been a week and my parcel is still in Heathrow
11/11/22 by Pamuk
Terrible service. Packages picked up late, with no communication. Then no customer aftercare at all.
11/11/22 by Mark Jasper
Booking parcel straightforward. Picked up and delivered on time.
11/11/22 by R. L. Yorks
Easy to use and efficient
11/11/22 by Chio Chuca Thompson
Managed to get my parcel delivered to Canada for half the price that was quoted in the post office even though it was still parcel force delivering it. Really dont understand that but thank you parcel monkey for your help
10/11/22 by Hannah Emerton
Fast and seem less services.
10/11/22 by Customer
Overall very easy, easy to set up account/get quote/making a booking/print label etc.
Good selection of offerings although I’ve only ever used Royal Mail or ParcelForce
10/11/22 by Ian
Parcel force 24 hr hahaha, just been informed a week later theyve received it
10/11/22 by Customer
Parcel is not delivered
10/11/22 by Customer
Delivery still not occurred one week on.
10/11/22 by Customer
Good comparison service and easy payment and send.
Be good to know what time a shops collection time would be helpful since I just missed a collection and my parcel was sat around in a a shop for an extra 23.5 hours
10/11/22 by Debs
Good quality service, offering best prices across couriers.
10/11/22 by Janette McPhail
Pick up.drop of all.good
10/11/22 by Jason Slater
All easy from start to end
10/11/22 by Freida
Easy, fast delivery, straight forward. Would definitely recommend.
10/11/22 by MRS HELEN MARRIOTT
Great quick service
10/11/22 by Nora Williams
Failed to respond to my request for help, had to open a dispute to get my money back
09/11/22 by ruth c
Absolutely great service and price easy to book , print and dispatch.
09/11/22 by Mr Pandya
Timely delivery and accurate tracking. Contents of parcels looked as though it had been kicked about a bit. Dropped off at UK Post office on Wednesday 2nd November, delivered in France Monday 7th.
09/11/22 by Traveller to Australia
Very disappointed with the service from this company. I needed to send a parcel fairly urgently to Switzerland so chose parcelforce global priority from the list of options as their delivery was 3-4 days. Needless to say after 6 days the parcel was still at poole international hub waiting to be processed! Tried contacting parcel monkey but just got standard reply several times. Couldnt speak to an actual person!
09/11/22 by Michael Derrington
I sent a parcel from the UK to Germany , while it was in transit I received an email from DPD for an additional payment of €23.24 customs duty , before my parcel can be delivered. I find it absolutely unacceptable that PARCEL MONKEY do not warn customers about these hidden charges.
09/11/22 by customer
everything worked great
09/11/22 by quickprint.ie
It worked exactly as I wanted
09/11/22 by David
Good, quick and trustworthy service
09/11/22 by Customer
excellent comminication, promptness
09/11/22 by chris
delivered on time so all good
09/11/22 by MR G
Even though I filled in the details stating that it is a present for a particular person in Spain, this person had to pay taxes to get the item as it didnt say anywhere that it was a gift for a particular individual.
09/11/22 by Ramon Polidura
Fast and safe courier.
09/11/22 by Customer
Simple to use. Email instructions. Easy to track parcel. On time as agreed. Great service would definately use again.
09/11/22 by customer
Very easy to set up the shipment and pay. Quite good comms at the start.
09/11/22 by Ms Pryor
Parcel Monkey were efficient no issues there but the courier Evri did not collect parcel, after 3 days I dropped it off at local collection point. The parcel has still not been delivered 1
09/11/22 by Mr Simon Cornhill
Excellent Service
09/11/22 by Jim Lord
Do not use - unless you want your goods to arrive damaged and get nothing from Parcel Monkey in compensation even if you take out additional insurance!
08/11/22 by Customer
Goods arrived damaged and dispite taking out the additional insurance cover they will not compensate. The item cost me nearly £500 and nothing to show for it as the receiving company will not refund me due to damaged goods and Parcel Monkey won’t either, so I’m the one out of pocket. Disgusting!
08/11/22 by Customer
