We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
It was supposed to be delivered on 8th but wasnt picked up until 8th. Then delivered a day late and nothing to tell me it had been delivered. I looked for a company that could do the job and your company said it could but didnt deliver on time.
14/11/22 by Customer Chat
Smooth and timely. I recommend and would use it again.
14/11/22 by Customer
The time took for parcel this one and 2 subsequent went not bad at all. But this last parcel and one before were never even attempted to deliver, I am paying for them to be deliver not send a notification to pick up when they have not even tried to deliver. This is the second time now!
14/11/22 by Linda Murray
When I found it difficult to track my parcel through the senders website the help staff at Parcel Monkey solved my issue within 5mins.
14/11/22 by Dean Clark
Good prices and delivered on time.
The space for text on the address and parcel info form could be bigger though, as there was not enough space to write the recipients email address (I had to use a colleagues shorter email instead), and similar with some address details.
14/11/22 by A Customer
the collection I had paid for and arranged NEVER happened, I had to arrange a separate carrier and pay again. I will requesting a refund.
14/11/22 by Chris Haynes
Parcel Monkey charged £17.29 for the parcel and then charged another £17.19 because they say "Additional charges occur when the dimensions and / or weight that you provided for your parcel at the time of booking are lower than the dimensions and / or weight recorded by the courier company." I emailed them "Can you please let me know the exact reason why you have made these charges." But no response. I measured and weighed this parcel myself and I am sure it was correct. An explanation as to exact reason for this additional charge is not unreasonable. Right now I feel like I am being ripped off. Be careful when using this company
14/11/22 by Maurice
Booked parcel none collected the parcel. Now my customer is not happy at all.
14/11/22 by Alan Wallis
Easy to use sent item to Iceland it arrived in two days exceptional
14/11/22 by Michelle Yates
Straightforward system. Collected on time, no complaints about delivery.
14/11/22 by Customer
Awesome delivery speed and ease of communication
14/11/22 by Brad
Precise and full information
14/11/22 by Aleksandar Todorov
Quick efficient service
14/11/22 by Janet Jeffs.
Cost effective simple to use
13/11/22 by alexander lipscombe
As expected! Will def use again!
13/11/22 by Customer
Posted on 31 October and as per web site 4-6 days to deliver but still not arrived. Ws very careful with measurements and weight and allowed extra after measuring weighing parcel only to get £6 extra charge. That being said if it gets there i will be happy - be a late birthday present now.
13/11/22 by Peter
On time and safe thank you so much always efficient from door to door
13/11/22 by F.B.
I found Parcel Monkey to be easy to use, and virtually every time the parcel does get there within the time frame. Tracking is also good and accurate.
13/11/22 by Customer
Very well done. Parcel was picked up and delivered on time
13/11/22 by Gurmeet
Tried to claim extra money saying parcel details were different. Didnt deliver witihin the time frame given. Tracking Details showed very little info
13/11/22 by Customer
Very reliable. Will use again
13/11/22 by Mary
Everything is OK, thanks
13/11/22 by Customer
Ive used Parcelmonkey/Parcelforce on quite a few occassions before and normally the service was great. However on the last occasion( I no longer use them after the last experience) a wholesale order was delivered days late and recipient subsequently went on holiday. I sent a message to bring the parcel to a neighbours address, however the driver left the parcel outside the recipients home instead. Despite many messages to Parcelmonkey to retrieve the parcel as recipient was on holiday and parcel was left exposed to the elements I kept receiving a response that they were waiting a response from the courier. That last "waiting for response"was on 26th October ! The date when the recipient finally came back form their holiday and reported a soaking box with goods inside mostly destroyed. For me as a small business the loss of money having to redo this order was bad enough but the loss of time having to remake it at what was already a particularly stressful time in our family was frankly worse. Parcelforce/ Parcelmonkey between the two of them made the mistake of leaving the goods outside but the disappointing part was that they did not correct it.This was as simple as sending the driver back to retrieve the goods that should never have been left outside in the first place as they were not authorised to do so. The fact that it wasnt corrected shows how little they care about their customers.
13/11/22 by Debbie Shaw
Parcel sent with them measured and weighed accused of not having the right details on.For a £10 parcel I was charged £65 extra on top.This is not the difference in price but a penalty.They didn’t give me a chance to prove it they stole the money from my account leaving me short of money.After sending them evidence I’m told to wait for an email telling me what wrong this has never come.In the meantime my account is overdrawn
12/11/22 by Scott James
Brilliant great value all parcells this mnth delivered on time thankyou very much
12/11/22 by HELEN JONES
Great service
12/11/22 by Mark
On time, no damage, free re delivery
12/11/22 by Dan
Relatively simple process to complete order and then send parcel, however I was charged an additional amount due to package being larger than stated which I refute as I measured the dimensions and got the weight of the packaged order prior to buying package.
11/11/22 by HJacko
Very good service7
11/11/22 by NEWTON
Rate this service as excellent and very good value. Easy to use website and track parcel.
11/11/22 by M Crichton
Collection was arranged for today Friday 11th November. I waited in all day and still no one has come to collect parcels. Not happy at all
11/11/22 by Paul Morris
Good service quick and easy to follow
11/11/22 by Christina Kyriacou
Very disappointed this time. The parcel was collected on 26/10 but was only received yesterday, 10/11. Also, the recipient, who is elderly and infirm, had to arrange for someone to collect the parcel from the Post office as it was not delivered to her address. Definitely not up to scratch for the price.
11/11/22 by Customer
a parcel sent on 29th October did not arrive until Saturday 5th November. When there are issues communication with Parcel Monkey is very poor. Tracking continuously told me the parcel was delayed because of issues in the area but it transpired that the parcel had in fact gone to completely the wrong destination. I was told twice by Parcel Monkey that the parcel would definitely arrive by 3rd November but it didnt. It was too late for its intended purpose. Parcel Monkey should automatically refund in these circumstances where there has been a failure but instead I will need to go through a tedious process to get the refund, if I get one.
11/11/22 by Helen Manley
No complaints. good experience
11/11/22 by Customer
Very easy to use
11/11/22 by Steph
Cheap, simple. Was one of the only companies willing to take a rather large package to France from UK and got it there within about 3 days. Would reccomend parcel monkey!
11/11/22 by Customer
Most unfair service! They made me pay extra for insurance and when it came to insurance they claimed it was not possible. The pick up driver was so rude and handled the package very roughly even though I explained to him it fragile! They let me book the service and charge extra for insurance but no after service. Never booking again!
11/11/22 by Aman singh
A great service easy to follow instructions.
11/11/22 by WILLIAMS
It’s been a week and my parcel is still in Heathrow
11/11/22 by Pamuk
