We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,988 reviews.
The delivery was made and the arrangements for collection were first class.
21/11/22 by Michael Jobson
The website was a bit fiddly, collection was fine, though I was not given any indication of time o collection. This was on the 9th of November. The Paris arrived in Paris on the 15th, at a depot. The information given was 932110, but no indication of where this was. I only found out the address this morning after phoning the helpline, by which time the parcel, a birthday gift, was late. I fully expected that this would be a door to door delivery, and was very disappointed with the service in Paris. Luckily, though bulky, the parcel is not heavy, because the journey to collect and return will be awkward and should have been unnecessary. Therefore, unfortunately, I will be unlikely to use this method of postage in future. Regards Linda Martell Li
21/11/22 by L. Martell
Dam terrible service, between them and the daft people at Parcelforce that are delivering my parcel none of them seem to know what’s going on. Contacting them is a nightmare as it’s either post or email/live chat (which doesn’t work on phones) Parcel has been in limbo for around a month now and can’t seem to get a response. won’t be using them again and will happily go direct to companies next time instead of using this shambles of a service.
21/11/22 by Andrew
Delivery to Australia.
Efficient service and prompt delivery.
Will use them again.
21/11/22 by Mrs Marylyn Stevens
Always use Parcel Monkey to send parcels to my son in the US, easy to use website and good prices. I have recently been using UPS rather than Parcelforce on their site. UPS 3 days for my parcel to reach my son in Texas, great service from them.
21/11/22 by Mr DL
My parcel hasn’t been collected almost a week later now. And I haven’t been refunded either
21/11/22 by Menford Tapudzai
Booked 24hr service which took 48 hours, thus rendering the whole thing pointless. I ought to try to get a refund.
20/11/22 by Dave
Great service
Right price
20/11/22 by Craighead Bungalow
Fast and reliable service. Very satisfied
20/11/22 by Jenia Nikolova
What was prommised happened
20/11/22 by Adrian Caro
Pick up was as scheduled and parcel was delivered promptly too. Very happy with service.
20/11/22 by Emily R
It was quite difficult to add the dimensions of my return package to the quote page, but once this was done it was plain sailing. Very cheery and polite employee. The only downside is that you dont give an approx collection time, which would be very helpful when you have to use the service.
20/11/22 by Customer
I send parcels to France quite often.Great price excellent service, I would use them every time.
20/11/22 by Customer
Parcel Monkey has always worked well for me. The bookings are straight forward and easy to use, The parcels delivered safely at a reasonable cost.
20/11/22 by JOHN Mac
Great service always list plenty,of couriers & delivery options to choose from.
Have sent quite a few items recently,various sizes including some around 20kgs no problems.
I find these better than interparcel,who Id previously used for years.
20/11/22 by Mr P Day
The parcel has never reached me. I learned it has been sent BACK to the sender by the local deliverer without notifying me. your collaboration with local distributors is faulty your webpage tracking does not indicate the fate of the parcel once its crossed the boarder not the name of the local deliverer
20/11/22 by Customer
The parcel crossed half the world, from London to Seoul, and was delivered only one day later than promised. Thank you, parcelmonkey!
20/11/22 by Maria
It was easy and excellent service.
20/11/22 by Rasaq
Filled out info on PC, took parcel to local shop, and it arrived at location the next day. Easy, efficient, sorted!
19/11/22 by Joanne Carson
2 weeks and parcel is not delivered and I have no idea why and where is it
19/11/22 by Customer
Worst service ever. Collected late- and then damaged parcel beyond repair. No contact to even tell me this happened- had to find out from Evri. Theres a reason these guys are cheap- because they dont care and provide a non existent service.
19/11/22 by K Burton
Just did the job
19/11/22 by J Richardson
great price, easy to print, delivered on time, all went perfectly thank you :)
19/11/22 by Julie Kemp
I found the procedure much easier than ups direct site but disappointed to have received a charge as I’m sure I measured correctly.
19/11/22 by Mandy
Dropped the parcel on Saturday for a 24 hour delivery but it didn’t arrive until Tuesday. Apparently Saturday and Sunday don’t have collections
19/11/22 by customer
Quite a bulky (but light) box to send so straight to Parcel Monkey for quotes. Contents were fragile but they took this into account.
Very easy process and printed off my label and dropped off to local shop. Took minutes. Within a couple of days I received a text to say it had been delivered on time with no damage. I always recommend them to offer the best carrier.
19/11/22 by Edwina Bishop
Easy to use and good communication!
Had to return a larger item which I’ve never done before!
Was recommended to me and I would definitely use again if needed!
19/11/22 by Customer
Great service as always! Nothing to say really, the service provided by Parcel Monkey just works!!
19/11/22 by Colin
Everything on time & friendly delivery driver and a great service !
19/11/22 by Customer
Was really easy, reasonably priced and fast delivery.
18/11/22 by customer
I have used the service three times so far and had no problems.
18/11/22 by james mcculloch
Smooth service
18/11/22 by Tim B
Always collected and delivered on time .
18/11/22 by customer
It should have been simple parcel delivery from London to Paris. Delivery is now long overdue and no one can tell me where it is or when it will be delivered.
18/11/22 by Customer
Parcels get collected as requested so all OK. Losing stars for CONSTANTLY asking for reviews after EVERY collection. Getting tedious.
18/11/22 by Andrew Farmer
i was ripped off buy your company taking money out of my account (double the original amount) because you didnt agree with my measurements which if anything could only be millimetres, i defiantly wont be using you again
18/11/22 by Customer
Fantastic Service
18/11/22 by Lisa Woolley
Easy to book a collection.
Pricing was very competitive.
The process was hassle-free right from the first search on the internet all the way through to my client saying “it’s arrived”
18/11/22 by Old Buck Restorations
Parcel monkey made it all SO easy! Amazing customer service, thank you.
17/11/22 by Nuria Luheshi
Easy to use and got exactly what I paid for. Cheaper than other sites also. Would definitely recommend
17/11/22 by Jo
