We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Paid over £30 for a radiator to be shipped. Weighed on site as 32kg before shipping, which matched the advertised weight on the box and from the manufacturers advertised package weight on their website. A few days after delivery, ParcelMonkey contacted me to say they were charging an additional £76 due to the package supposedly being weighed as 40kg when they received it. A parcel doesn’t grow 8kg while in transit! Absolute con artists. I will not be using this service again and wouldn’t recommend to anyone.
17/11/22 by Jonny Horrocks
Easy pick up, good website. All worked well with no anxiety
16/11/22 by Mr Harold O Jones
Delivered on time as reqested and tracked successfully
16/11/22 by Tony
unbelievably cheap international shipping prices, with really good explanations for customs etc. great website
16/11/22 by Customer
Parcel was delivered earlier than planned but picked Royal Mail/parcel force NOT envri for delivery
16/11/22 by Customer
You did what you said you would do!
16/11/22 by Customer
Very reliable company
16/11/22 by Philip ashton
Parcel still not arrived
16/11/22 by Jan Fabius
Such good service. Very reliable. I’ve used several times and always on time.
16/11/22 by Rebecca Murray
I do not know if you have a Policy of employing disadvantaged people out of kindness and consideration as your Employees all appear to be dumb. (they do not speak). Also they do not appear to understand or grasp the meaning of FRAGILE as I witnessed the Courier today DROP the parcel, not place it, on the van back trailer board so he could open the back door. A little training in basic manners and care and consideration in handling parcels would not be wasted,
16/11/22 by NORBURY FAIRCLOUGH
Easy to track, fast delivery.
16/11/22 by Simataa Twabushalila
Simple .. easy and ON TIME pickup and delivery!
That is all I want and expect.
You DELIVERED .. Literally.
Excellent servise.
16/11/22 by T. Slade
Not going to use this 3rd party company again go directly to the courier Got over charged on a parcel that already cost £17 and I over compensated on the parcel dimension Challenged the extra cost Oh and no response or reply ????
16/11/22 by Christopher Babb
My parcel was collected promptly and delivered to Norway quickly and safely. Parcel Monkey also helped me to fill in complicated Customs forms. Thank you!
16/11/22 by Mrs M Coleman
Not received my 2 refund back yet from my Amazon poor customer services
16/11/22 by Nic Kr
Really easy-to-use website. Easy to cancel and amend orders also.
16/11/22 by Julia Bond
Easy and good value
16/11/22 by Customer
quick pick up and delivery. easy to track
16/11/22 by Customer
We dont trust TrustPilot for obvious publicly proven reasons, any requests to review via TrustPilot will be negative for this reason, they are misleading manipulators in favor of their premium paying customers. Use TrustPilot, get bad reviews. Already proven on TV several times. If companies give my data to TrustPilot to bug me for reviews, then I will complain that my GDPR data protection has been breached and leave a negative review. Ho to destroy your brand, trustPilot will delete this soon, which proved my point.
15/11/22 by Tom
Have to say I have to give a negative view because my parcel wasn’t picked up but over seven days. When I try to reschedule can you pick up I was told I had to cancel my original request request again.
15/11/22 by Eddie Campbell
all v good and efficient
15/11/22 by Tish
The most hideous mess. Cant track anything, unclear what I needed to do, impossible to contact. Useless. Will never ever use again
15/11/22 by David Harvey
I booked a next day delivery which I expected to be picked up on Wednesday and delivered on Thursday, it was actually delivered the following Monday. No recourse or refund for poor service.
15/11/22 by Robin Colla
Easy way to send your parcel at a very good price. No hassle at all. I know where to come next time.
15/11/22 by Mathew Card
Always prompt and reliable with an easy booking platform.
15/11/22 by Ian Spratt
It was picked it very easily on Thursday and I received it on the Monday.
15/11/22 by customer
You are misleading your customers. We gave you one returned parcel for deals in the same packaging what we received. You charged us £ 28.68 + vat . Now you send us the email that you send us the email that yo will charge additional £ 64.60 inc. vat. Which is not acceptable. Because all the dimension and weight given to you what was mentioned in original box which we returned it to you. Please note the debit card details given to you only to charge original payment of £ 28.68 at the time of booking and if you will try to take any extra payment it will be consider fraud and we will take legal help to recover £10000.00 for the fraud you are committing with your customers. I will also advise never use your company for any services.
15/11/22 by VIPAN KUMAR
Trying to send heavy items can be a real issue.But with Parcel Monkey it’s made easy! Excellent,Efficient,Prompt! Great Service.
15/11/22 by NiP
Rip off. They charged me an extra $80 because I estimated the weight of my parcel to be MORE than it was. Surely you would assume it would be less, as its LIGHTER than what i expected.
15/11/22 by Ali Rezaei
I have used Parcel Monkey a few times now. They always provide fast delivery, good communication as well as their competitive price. Will definitely recommend them. :)
15/11/22 by Ce Doncaster
Great service easy to follow will definitely use again
15/11/22 by Louise Pounder
Delivered in time, not damaged
15/11/22 by Customer
Parcel was much slower than promised. Still not arrived. Then given an incorrect over charge.
15/11/22 by Alan
Pick up of parcel was done on time and delivery also was done with care & fast delivery. A very good service.
15/11/22 by Friend of Ted
Still not delivered parcel to ben simpson furniture!!! Tracking number PM10992873
14/11/22 by Customer
Easy to use website
14/11/22 by Mr Goeff M
Parcel monkey was great in terms of comparing all couriers. However, i chose parcel force, paid over £20 to return an item which was then damaged beyond use in transit. Their standard insurance cover is £60 which is a bit of a joke when you have actually paid for a service which hasnt been effectively delivered.
14/11/22 by sarah
All went to plan. Very pleased with ease of booking collection.
14/11/22 by Paul Odhams
Very efficient
quick delivery
easy to book
14/11/22 by SARAH
Everything was fine until I could no longer track the parcel, so still dont know if it was delivered.
14/11/22 by Customer
