We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,096 reviews.
I booked a same day courier through parcel monkey, with the option to book a specific 5 minute time slot. The courier arrived an hour early, the parcel was not ready, and the driver was rude and threatened to drive off without the package. I rushed to get everything ready which cost my business. There was then no tracking available for the package, and when I contacted parcel monkey, they made no attempt to find the tracking or resolve the issue. I paid over £50 for this service and would have been received a better result if I had simply put the package in an Uber, and I would have paid less.
24/06/22 by Emily
Brilliant as usual, parcel arrived in Australia in time for a birthday and in perfect condition.
24/06/22 by Graeme Westney
Terrible service, only use them if are ready to loose your parcels!
23/06/22 by Customer
The booking process was spot on although the delivery side of it not so good my parcels still havent arrived in France
23/06/22 by Alison Capeling
Website straightforward to use. Labels available to print immediately. Delivered to Canada within 4 days. Reasonably priced for a great service.
23/06/22 by Lynn
Parcel Monkey is the worst service you can use. when dealing with the insurance side that have all the options for you to choose how much insurance you want but when you go to choose it you can not choose anything under £1000. My item cost £100 and the wanted to charge £25 to insure it. You can guess what happend it got shattered even though it was packed extensivly with bubble wrap and cardboard with fragile tape all around it. Parcel Monkey response was you should have taken the expensive protection cover.
23/06/22 by Stephen Trautman
The app was efficient and easy to use, but the end product was the let down. I paid for 24hour service and it had taken 3days for delivery. Maybe speak with your delivery partners about more realistic times for delivery
23/06/22 by Customer
Very good service thanks
23/06/22 by Mr Mike Newey
Great service, will use again
23/06/22 by Holly
Pleased with the service.
23/06/22 by MR SHEIKH
Good easy to use website
23/06/22 by peter chapman
This app is brilliant and seems to be working well.the hard work goes to our delivery drivers who go our to pick these parcels up so i thankyou for this .
Getting in touch and process for a parcel that has not been delivered is a night mare Im still waiting for response the parcel monkey app doesnt some how help much in this respect .or the people that run it .iv got a parcel that s worth 250 .00 and still waiting as it hasnt arrived at its destination and has been returned to the depot.
23/06/22 by HELEN JONES
Top service provided from the very first action of searching for a courier to dispatch (DPD). Only thing I would suggest would be to use a QR code instead of making your customers print a label, as I would say not a lot of people have printers. Apart from that I can’t fault this for the money and or quality of service.
23/06/22 by Dailey
Easy to understand & follow the online instructions.
Cheaper than the competition.
Parcel arrived safely & in good time
22/06/22 by Chris
Unbelievable bad service. I think as bad as it gets. It is now over 32 days since my parcel was posted. Terms and conditions state that parcel can be deemed lost after 31 days. All what customer service is replying with is that they are waiting for the courier to respond. Ive lost £400 parcel, money for extra insurance in case the parcel is lost and shipping fee. Do not purchase extra insurance for the value of the parcel as this is just a big scam. Wont ever use Parcel Monkey again. If you value your money and time, do NOT use them ever. Utterly useless and shocking customer service. Stay away.
22/06/22 by Lukasz Ignatowicz
Disgustingly awful service. My package (a print stiffened with card, weighing less than my stated 2kg) to the USA got lost. Meanwhile PM stole a surcharge of over £23 from my credit card because they said the US courier (who lost the package) had claimed it to have weighed a ridiculous 5.1 kg! I explained how this was clearly a mistake and impossible for such an item. However, PM refused to refund me because I couldnt provide photographic evidence of its dimensions! My dialogue with PM CS was very lengthy and stressful. They are extremely unhelpful and evasive. I will never use them again and I strongly recommend anyone else to avoid them at all costs.
22/06/22 by Michael Jones
Was impressed until 3 weeks after my order was sent they said they are charging me more for the delivery, a complete con!
22/06/22 by Customer
quick and easy to use.
22/06/22 by Customer
Use Parcel Monkey and usually book with DPD as I like the timed collection/delivery tracking updates.
22/06/22 by Dennis Mears
Excellent service,from uk to Qatar in 4 days
22/06/22 by Paul Bardini
Received the package spot Ontime, pick-up 15 June Uk and received on 18 June in Paris.
Super fast! Happy with the excellent service..
22/06/22 by Michael D
Dear Sir /Madam , I am writing to make an inquiry regarding my delivery of a hand luggage. It was collected last Monday13/06/22 ( include date here ) , also , as per your online system , it should deliver to my place last Thursday 16/06/22( date ) . But I have not received it yet . I have mentioned the reference number and everything below . ......... I am so disappointed about the delay in getting my stuff and feel scared , because there were my graduation attire, my wifes dresses and some other important things. I am expected to have my graduation after this week . Therefore , I am urgently looking for those stuff. Could you please kindly give me an update regarding this inquiry ? I trust your service and that is why I have chosen you to get the service. Still I am having a positive hope on this . Please be kind enough to give me a solution and update as soon as possible . I am looking forward to hearing from you soon. Thank you . Regards, P. Kavish K. Sarathchandra
22/06/22 by Parcel was not delivered
No issues, professional. :)
21/06/22 by Customer
All of the information about delivery and notes on where to deliver were not passed onto Parcel Force, so a failed delivery was flagged due to missing info which I had input to Parcel Monkey, this is not reflected on the label. Therefore the extra money I paid for the Saturday delivery was redundant. I would be grateful if a representative could contact me about this as I have been unsuccessful in getting through to someone who can assist.
21/06/22 by Amy
as usual - very easy to use and prompt
21/06/22 by customer
A great result. The item was exported within a day.
A service that is highly competitive on cost and never fails to deliver even with testing times ever since leaving the EU
21/06/22 by Nick Fairs
Quick and user friendly... recommended
21/06/22 by Syd Mann
Arrived last qnd tracking didnt work. I bit disappointed to be honest
21/06/22 by Lisa
Easy to use, delivered 10+ parcels and not had a problem yet, very easy to check tracking and print labels etc.
21/06/22 by Ser Group UK
Six working days from despatch to arrival. Very good.
21/06/22 by David Sullivan
Three times I tried to make payment and your system was not working! Your system did not record my entries! Very disappointed as I wasted a lot of time
21/06/22 by Customer
Excellent service.
21/06/22 by Customer
Excellent service
21/06/22 by Mr Berman
Good service and cheap
21/06/22 by Customer
Very reliable, arrived on time but this time item was damaged
21/06/22 by John
My parcel has still not arrived after one month. It was a 3-7 days delivery which I paid for. There is no customer service to contact. It went via parcelforce who are also not responsible even though handling my parcel, as it was booked through parcel monkey. Avoid this route!!
21/06/22 by Liminal Flow
Easy to use, gives more than one carrier to choose from.
21/06/22 by Arthur Rowden
Very disappointed, I will never recommend parcel monkey or use it again, I sent out a parcel on 9th of June, up to this date 22nd of June the parcel is still not delivered, the only advice I get from customer support is to keep tracking! Its really a disgrace to be the money and get extremely poor service in return.
21/06/22 by Nihal Mohammed
All correspondence was good, pick up and drop off superb.
20/06/22 by CAROLYN
Megan was brilliant very helpful and very patient.
20/06/22 by Amar
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