We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,101 reviews.
Parcel monkey only gave me one choice of parcel force to send my parcel to NZ WITH 4-6 days fir delivery It was uplifted on the 15th June the tracking today tells me it arrived in NZ on the 22nd June but has not arrived at the distributor yet and today it’s their 24th June have no idea when my parcel will be delivered to my daughter in NZ NOT HAPPY
24/06/22 by Anne Stewart
First time user of parcel monkey,
Very easy on line booking, good pricing rates, parcel picked up on the date required and delivered as dated. I will use this company again without any problems.
Graham
24/06/22 by Graham
The ebay item I ordered was arranged to be collected last Friday from a seller who listed the item as "Collection in person". The Parcelforce courier collected the parcel with the label I had sent the seller using the Parcel Monkey link. Unfortunately this courier also put his own label on a large parcel that had just been delivered by Yodel and removed this as well. There were therefore two parcels removed with the same tracking number. On Tuesday, the incorrect parcel with cardboard boxes arrived at my address. Having received the wrong item, my initial thought was that the seller had put the label I sent him on the wrong parcel. The seller assured me that he had not and that a Yodel parcel they had been expeced, was not there so he assumed that Parcelforce (on behalf of Parcel Monkey) had removed it together with the correct parcel. I spoke to Parcelforce who assured me that what the seller had told me could not have happened and implied that the seller was lying to cover himself. He also told me that a second parcel with the same tracking number could not be in the system. This has caused unnecessary bad feeling between me and the seller. On Wednesday the correct parcel arrived with the same tracking number and the label I had sent the seller, vindicating everything the seller had said. Whilst I have had to eat humble pie with the seller, I at least got the part I ordered. However, I also have a large parcel belonging to the seller. He has had to arrange collection from my address and deliver to his address at a cost of £25 to him so he is not happy. This has been a nightmare and wasted hours of my time.
24/06/22 by Customer
3 large parcels weighing from 13kg to 22kg
Was delivered without issues the next day
On the parcel48 service.
24/06/22 by Amirul Uddin
So my 48 hour parcel took 240 plus hours to be delivered , 168 hours to be picked up from drop off point and 72 hours from drop off to delivery . THE RESPONSE WAS 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered. 2.7. You will be responsible to ensure that the correct goods are available to be collected by the Carrier from the collection address on the scheduled collection date. You should ensure that you or a trusted representative are physically present at the time of collection. The company shall not be liable for late collections, including those from Post Offices, courier depots or store locations unless there is valid evidence of a period of 5 working days from the date of goods were scheduled to be collected or dropped off. 3.8 The company disclaims all liability for any consequential loss arising from, or in connection with, the services supplied by the Company and its agents. For the purpose of this Agreement, Consequential loss shall include, but not be limited to (i) Pure economic loss (ii) Loss of profits (iii) Losses incurred by any third party (iv) Loss of revenue (v) Loss of goodwill and reputation (vi) Loss of opportunity (vii) Loss of work. SO REALISTICALLY THEY SELL A SERVICE THEY TAKE NO RESPONSIBILITTY FOR
24/06/22 by Derek Cottiss
I booked a same day courier through parcel monkey, with the option to book a specific 5 minute time slot. The courier arrived an hour early, the parcel was not ready, and the driver was rude and threatened to drive off without the package. I rushed to get everything ready which cost my business. There was then no tracking available for the package, and when I contacted parcel monkey, they made no attempt to find the tracking or resolve the issue. I paid over £50 for this service and would have been received a better result if I had simply put the package in an Uber, and I would have paid less.
24/06/22 by Emily
Brilliant as usual, parcel arrived in Australia in time for a birthday and in perfect condition.
24/06/22 by Graeme Westney
Terrible service, only use them if are ready to loose your parcels!
23/06/22 by Customer
The booking process was spot on although the delivery side of it not so good my parcels still havent arrived in France
23/06/22 by Alison Capeling
Website straightforward to use. Labels available to print immediately. Delivered to Canada within 4 days. Reasonably priced for a great service.
23/06/22 by Lynn
Parcel Monkey is the worst service you can use. when dealing with the insurance side that have all the options for you to choose how much insurance you want but when you go to choose it you can not choose anything under £1000. My item cost £100 and the wanted to charge £25 to insure it. You can guess what happend it got shattered even though it was packed extensivly with bubble wrap and cardboard with fragile tape all around it. Parcel Monkey response was you should have taken the expensive protection cover.
23/06/22 by Stephen Trautman
The app was efficient and easy to use, but the end product was the let down. I paid for 24hour service and it had taken 3days for delivery. Maybe speak with your delivery partners about more realistic times for delivery
23/06/22 by Customer
Very good service thanks
23/06/22 by Mr Mike Newey
Great service, will use again
23/06/22 by Holly
Pleased with the service.
23/06/22 by MR SHEIKH
Good easy to use website
23/06/22 by peter chapman
This app is brilliant and seems to be working well.the hard work goes to our delivery drivers who go our to pick these parcels up so i thankyou for this .
Getting in touch and process for a parcel that has not been delivered is a night mare Im still waiting for response the parcel monkey app doesnt some how help much in this respect .or the people that run it .iv got a parcel that s worth 250 .00 and still waiting as it hasnt arrived at its destination and has been returned to the depot.
23/06/22 by HELEN JONES
Top service provided from the very first action of searching for a courier to dispatch (DPD). Only thing I would suggest would be to use a QR code instead of making your customers print a label, as I would say not a lot of people have printers. Apart from that I can’t fault this for the money and or quality of service.
23/06/22 by Dailey
Easy to understand & follow the online instructions.
Cheaper than the competition.
Parcel arrived safely & in good time
22/06/22 by Chris
Unbelievable bad service. I think as bad as it gets. It is now over 32 days since my parcel was posted. Terms and conditions state that parcel can be deemed lost after 31 days. All what customer service is replying with is that they are waiting for the courier to respond. Ive lost £400 parcel, money for extra insurance in case the parcel is lost and shipping fee. Do not purchase extra insurance for the value of the parcel as this is just a big scam. Wont ever use Parcel Monkey again. If you value your money and time, do NOT use them ever. Utterly useless and shocking customer service. Stay away.
22/06/22 by Lukasz Ignatowicz
Disgustingly awful service. My package (a print stiffened with card, weighing less than my stated 2kg) to the USA got lost. Meanwhile PM stole a surcharge of over £23 from my credit card because they said the US courier (who lost the package) had claimed it to have weighed a ridiculous 5.1 kg! I explained how this was clearly a mistake and impossible for such an item. However, PM refused to refund me because I couldnt provide photographic evidence of its dimensions! My dialogue with PM CS was very lengthy and stressful. They are extremely unhelpful and evasive. I will never use them again and I strongly recommend anyone else to avoid them at all costs.
22/06/22 by Michael Jones
Was impressed until 3 weeks after my order was sent they said they are charging me more for the delivery, a complete con!
22/06/22 by Customer
quick and easy to use.
22/06/22 by Customer
Use Parcel Monkey and usually book with DPD as I like the timed collection/delivery tracking updates.
22/06/22 by Dennis Mears
Excellent service,from uk to Qatar in 4 days
22/06/22 by Paul Bardini
Received the package spot Ontime, pick-up 15 June Uk and received on 18 June in Paris.
Super fast! Happy with the excellent service..
22/06/22 by Michael D
Dear Sir /Madam , I am writing to make an inquiry regarding my delivery of a hand luggage. It was collected last Monday13/06/22 ( include date here ) , also , as per your online system , it should deliver to my place last Thursday 16/06/22( date ) . But I have not received it yet . I have mentioned the reference number and everything below . ......... I am so disappointed about the delay in getting my stuff and feel scared , because there were my graduation attire, my wifes dresses and some other important things. I am expected to have my graduation after this week . Therefore , I am urgently looking for those stuff. Could you please kindly give me an update regarding this inquiry ? I trust your service and that is why I have chosen you to get the service. Still I am having a positive hope on this . Please be kind enough to give me a solution and update as soon as possible . I am looking forward to hearing from you soon. Thank you . Regards, P. Kavish K. Sarathchandra
22/06/22 by Parcel was not delivered
No issues, professional. :)
21/06/22 by Customer
All of the information about delivery and notes on where to deliver were not passed onto Parcel Force, so a failed delivery was flagged due to missing info which I had input to Parcel Monkey, this is not reflected on the label. Therefore the extra money I paid for the Saturday delivery was redundant. I would be grateful if a representative could contact me about this as I have been unsuccessful in getting through to someone who can assist.
21/06/22 by Amy
as usual - very easy to use and prompt
21/06/22 by customer
A great result. The item was exported within a day.
A service that is highly competitive on cost and never fails to deliver even with testing times ever since leaving the EU
21/06/22 by Nick Fairs
Quick and user friendly... recommended
21/06/22 by Syd Mann
Arrived last qnd tracking didnt work. I bit disappointed to be honest
21/06/22 by Lisa
Easy to use, delivered 10+ parcels and not had a problem yet, very easy to check tracking and print labels etc.
21/06/22 by Ser Group UK
Six working days from despatch to arrival. Very good.
21/06/22 by David Sullivan
Three times I tried to make payment and your system was not working! Your system did not record my entries! Very disappointed as I wasted a lot of time
21/06/22 by Customer
Excellent service.
21/06/22 by Customer
Excellent service
21/06/22 by Mr Berman
Good service and cheap
21/06/22 by Customer
Very reliable, arrived on time but this time item was damaged
21/06/22 by John
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