We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,988 reviews.
better price than going direct to courier
23/11/22 by Mark Lambton
Box got smashed up. And they charged over £13 on top of the postage to get it returned to me. They are dragging their feet on how I make a claim for the breakages. Theyve decided they wont pay out even for the non service they didnt provide. Or the damages caused.
23/11/22 by Customer
Despite choosing Parcelforce as the option from Parcel Monkey that offered high speed and reasonable cost my parcel to New Zealand took a total of 13 days from leaving at a post office in the Uk to delivery. This was allegedly a priority service! Parcelforce defer responsibility to Parcelmonkey, Parcelmonkey’s terms and conditions essentially exempt them from responsibility. Avoid at all cost or use a reputable agent!
23/11/22 by James Palmer
Easy and straightforward to use, each step was clear and worked well, I have not had feedback from my recipient but all looks good.
23/11/22 by Mr Paul Woodroffe
Do not trust this company, even the customer service phone number is not available I think all the good reviews are written are fake.
23/11/22 by Rima
Terrible company with terrible service. Promising the service they don’t give and steal your money!! Avoid using them at all costs!! They caused me a great deal of headache and anxiety just to get through to them and open a case for a damaged parcel they were responsible for, only to tell me they closed my case shortly after! Day time rubbery at its finest…
23/11/22 by Alireza
Easy to use site with clear instructions and a saving over buying direct from the courier.
23/11/22 by Alec Milner
Easy and efficient online. Simple to drop parcel off at local Post Office.
23/11/22 by Customer
terrible service i sent parcel then they took another £7 out my account said it was overweight ! I have some digital postal scales so I know it was well under
23/11/22 by Tony Hickson
Worst service you can ever imagine. They charge you extra for insurance in case something happens to your parcel and never even reply or sort out the issue. Just a bunch of incompetent people gathered together to steal money from people’s pockets. Day time rubbery and rubbish service! DO NOT USE THIS COMPANY AT ALL!!
23/11/22 by kimia sheikhaleslami
Easy and fast delivery service
23/11/22 by Customer
very easy online system and they collected the parcel without me needing to be there
22/11/22 by Dc trading
Good service, as usual. Highly recommend!
22/11/22 by Margaryta
I always use you and always review at 5* but - I was cross to have to pay an extra £13 - I measured and weighed parcel Correctly- I assume it’s not you but parcelforce - but there seems to be no other choice on your site when sending to Australia. Also, not all of the items were detailed on manifest so I had to hand write them on
22/11/22 by Pam
Very easy to use
22/11/22 by Anthony Horan
Having previously complained about the lack of communication with DPD Driver and mishandling of parcel, this time DPD were excellent.
Two men arrived at the door, both were smiling and polite. One picked up the parcel and the other held the van door open so the parcel was handled with the best care possible Collection and delivery times were always excellent so 10 out of 10 for DPD. Speak as you find.
22/11/22 by NORBURY FAIRCLOUGH
I have been charged an extra £64 for my parcel, a pushchair. They want photos of my parcel to prove size. I didnt take any unfortunately. Ironically the same pushchair was delivered to myself May (I bought from someone) and the cost was £11, with same courier, and no extra charges were incurred. Im very confused, they wont help as I dont have photos. Im a bit lost as what to do now.
22/11/22 by Helen T
My parcel was not delivered on the expected day and I did not receive any notification so I was waiting for my parcel at home all day. When I called parcelforce customer service, I was told my parcel was outside for delivery and on my second call the story was different my parcel never left the warehouse.
22/11/22 by Customer
Was not delivered in 24 hours what a paid for had to another courier myself again from parce force they are rubbish
22/11/22 by Angelo
Really happy with the service, site is very easy to use and really convenient for getting parcels to Australia
22/11/22 by customer
Shocking service damaged £200 cabinet dont use
22/11/22 by Mr Pearce
Good and speedy service
22/11/22 by Shibu Simon
Booking is relatively easy, price was good and support answered me quickly and efficient via a chat
22/11/22 by Rossi Merchandise Limited
I paid for a collection and no-one came to collect
22/11/22 by customer
Very pleased with pick up and delivery and price.
22/11/22 by Yvette H
The service here in the UK by Parcel Monkey is excellent. Would use again if I ever sent a parcel abroad but I would think twice as my brother had to pay £25 in order to collect his parcel from the PO in Barcelona. Sad as it was a Christmas gift from me. Very upsetting.
22/11/22 by Dianne Wray
easy booking system,chosen courier always turns up next day,reasable rates
22/11/22 by Nigel from Cornwall
Communication is good. I send a lot of parcels and when I eventually had a problem with a delivery I found the messages and replies quick and the people I communicated with were capable at dealing with my problem.
22/11/22 by Robin
Straight forward service. Quick & easy.
22/11/22 by LA
Good company. I recommend to everyone????
22/11/22 by Magdalena Kuzdzal
So purchased coriour postage and insurance from this company the package is lost somewhere in the ups network.. They are not sorting out and making me jump through hoops to request an insurance claim... Warning do not use this business..
21/11/22 by I C Icweiner
Only ever use parcel monkey they are so trustworthy and reliable and never let us down
21/11/22 by Colin McIntosh
Only ever use parcel monkey as it’s so trustworthy and reliable that should anything go wrong we’re covered and the service is second to none
21/11/22 by Colin McIntosh
Excellent services
21/11/22 by Younes
Easy to use. Delivered earlier than estimated :)
21/11/22 by Charlie B
Easy to use website, nice delivery driver, decent price, good email communication from UPS if you go on their site and ask for it
21/11/22 by Sharon
normally i have no issues with my parcel collection delivery using parcel monkey. however i had to book the collection two times before it was collected.
other than that i have always been happy to use them.
21/11/22 by sam
No problems whatsoever! Smooth operation from start to finish.
Excellent service would definitely use again.
Thank you.
21/11/22 by Janet Taylor
Very reliable
21/11/22 by Bateman Harris Partnership
Delivery of my parcel was within the timing Excellent servuce
21/11/22 by MARGARET OTWAY
