We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Quick and easy to book your parcels, the site works very efficiently
28/06/22 by graeme Thomas
Great Service. Needed to send a parcel to Amercia and Parcel Monkey made it easy.
28/06/22 by CMS
The website states that international shipping from the UK to Italy would take between 4 to 6 days.....Well.....my parcels are still in transit on day 10 and I reckon it will take another 10 to eventually (hopefully) reach the destination. Please, dont be misleading, rectify the shipping timeline on the website!
28/06/22 by Nicoletta Bartucca
Very easy to set up and understand. Will use again.
28/06/22 by Jane T
Charging double to send to Ireland when at the post office it was half the price someone needs to look at pricing
28/06/22 by Devbie
Excellent value and really easy service to use.
28/06/22 by SWJ
Really really good!! Very impressed!
28/06/22 by Customer
Tried to take money out of my account because they claimed the measurements was wrong in VOLUME When I had the correct measurements, weight and picture proof. The payment did not go through but now my account is suspended. Sent email 19 days after parcel collection. Use a credit card if you are to use this company. Fraud!
27/06/22 by Mariette Riis Bergene
Great service with no issues and simple to use. Enough said.
27/06/22 by Sam
Parcel picked up as per delivery service, on time and delivered as required. Site was easy to navigate, so thank you for your service.
27/06/22 by Clint Cottee
Good value for money. Great service
27/06/22 by Heather bryans
Brilliant delivery driver very helpful
27/06/22 by Susan Butler
Sent a caravan awning - heavy and long parcel.
Tried Parcel Monkey for the 1st time.
Excellent Service, easy to organise and delivered the next day for the best price. Recommended without hesitation.
27/06/22 by Mr David Mason
Great service thanks
27/06/22 by Fiona Milligan
Excellent service, efficient and reasonable value as I was sending a heavy item
27/06/22 by Julie
This is the second time i have used this service,both for sendIng quite a large quantity of items ( removal box worth) to my children in London. It was less than a tenner delivered next day so I was pleased. Obviously you need to take parcel to PO yourself although there is an option for un uplift which I imagine was slightly dearer. I would defo use again.
27/06/22 by Maureen Tait
Great service and coms
27/06/22 by Grom Garage
Kept up to date right through from the booking to the delivery
27/06/22 by michelle richmond
thanks. good transaction. 12 days, door to door.
not bad.
27/06/22 by Mrs K McCombe
Excellent service
26/06/22 by Mr Berman
Excellent service
26/06/22 by Mr Berman
Excellent service.
26/06/22 by Christopher
Easy to use site and parcel delivered safely. Was kept up to date with delivery progress which was helpful. I would use again.
26/06/22 by Sharon Love
Did exactly what it said it would do.
26/06/22 by Ali D
Did what it said on the tin many thanksthanksq
26/06/22 by Customer
Great and reliable service. It was quick and efficient to select from a variety of options.
Thank you
26/06/22 by Ruth
Parcelmonkey always efficient and helpful i wish the couriers were as well though it is cut throat business! I wish there was better slightly more costly option.
26/06/22 by Tony Edwards
Parcel was sent via Parcelforce who made four attempts to deliver, very impressive. Will definitely use parcel monkey again.
25/06/22 by Kathryn Moore
Great service….
25/06/22 by alistair lovelock
I was very satisfied with all aspects of the service. It was carried out to a very satisfactory standard.
25/06/22 by Customer
I used the 3 day ParcelForce service. I sent it on Monday and it arrived on Saturday.
25/06/22 by Joe
Very simple registration and easy posting
25/06/22 by neil mantle
Really easy to use, website clear and user friendly. Quick and seamless delivery.
Use every time got to send anything.
25/06/22 by Claire
Parcel Monkey is well organised and is very quick and professional at the UK end. I have recently sent three separate parcels to my daughter in Lusaka, Zambia. There are problems at that end. Door to door delivery has taken three to four weeks - greatly in excess of the quoted transit. There are probably several reasons but two that parcel Monkey could help with are these: (1)Requiring the recipient to quote an airway bill number before the parcels are released - yet you do not appear to advise this reference. (2)Your Lusaka representative (often DHL) have not made sufficient effort to to pinpoint the consignees address so that in every case she has to collect from the Lusaka DHL office.
25/06/22 by MR J THEAKER
Sadly, Parcel Monkey (PM) forgot that customers have rights. Their customer service deserves the lowest star possible - despite having used them successfully in the past. I sent a package to the West Indies and, after being picked up by ParcelForce, I tracked it to a depot in Reading. A few days later I got a message from PM telling me that the package had been "processed for a return as despite making several attempts the courier was not able to deliver the item". PM later confirmed the package was still in the UK but now they wanted me to pay to have it returned. I asked for a complete refund and they refused outright despite overwhelming evidence that showed the package was still in Reading. So, long story short, I exercised my right to claim a refund from my Card Provider. I paid to have the package returned then I claimed for all my postage costs from my Debit Card provider using Chargeback and got an immediate refund. Moral... pay by Debit or Credit Card, Communicate with PM and keep messages as evidence. Then, if Debit Card, claim via Chargeback up to £100 or, if Credit Card via Chargeback or Section 75 up to £30,000. Youll need to wait at least 15 days before making a claim.
25/06/22 by Keith
Delivered on time
24/06/22 by MARGARET OTWAY
Delivered as said in time. Like the text to tell you time delivered and when delivering
24/06/22 by Customer
Good service no let down however it was expensive!
24/06/22 by FARHAT AKHTAR
Great job and service.
24/06/22 by Mr Hancock
Simple to use, good range of services.
24/06/22 by Sally
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