We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
The parcel took longer to be delivered than I had anticipated, and the actual delivery date was not made clear when I ordered the service.
28/10/22 by TD Aesthetics Clinic
Excellent. My parcel got in the destination very quickly. I definitely recommend. Thank you
28/10/22 by Tania
This is a joint review of Parcelmonkey and Evri, two companies which combined provided the worst customer service and delivery experience imaginable. I used the Parcelmonkey site to book an item pick-up which was to be delivered to my home address. The delivery company who was to provide the delivery service was Evri, previously Hermes, who have changed their changed their name recently for unknown reasons. The item was picked up on the 5th October for a 3-5 day delivery. When I had not received the item by the 18th October, I contacted Parcelmonkey’s customer contact and received no helpful information from them other than messages with meaningless platitudes of apology for any inconvenience caused. No further information was provided until the 24th October when I received the following message from Parcelmonkey: “I can see that since you contacted us, the tracking has confirmed your parcel has now been received safely at the delivery address on 21/10/22.” As I had not received the delivery, I checked the Evri tracking website which included a “Proof of Delivery” photograph, which, when I opened the photo I was shocked to see that my package had been “received safely” by placing the package in a rubbish bin outside my home address! There was no delivery note left and no one rang or knocked at my door, which I know because I was home all afternoon on the date the “safe delivery” was made. Not surprisingly, as it had been 3 days since the “safe delivery” of my package into a rubbish bin before I received any notice that such an extraordinary choice had been made without knocking or leaving any note of the delivery, the rubbish had been collected and my package was gone. What kind of delivery company leaves a delivery in a rubbish bin without leaving a note or even knocking on my door? A useless and negligent one, that’s what kind of delivery company does something like that. And that’s exactly what Evri is. A useless and negligent delivery company. Parcelmonkey is no better, as they allow bookings to be made through their website for Evri services and the customer service which Parcelmonkey provides is equally useless. Avoid both companies, as I know I will from now on.
28/10/22 by JR Brookes
Service worked fine. I had a few issues with the website taking me back to the start, but on the third attempt I was able to put through my purchase.
Collection by Parcelforce was exactly when scheduled. Would use again.
28/10/22 by A Whitehouse
We were so careful measuring and weighing the parcel. Everything was correct however a week after postage and receipt to the USA recipient nearly £5 surcharge! Theft from customers!
28/10/22 by Customer
Exceptional service
27/10/22 by Lynda
The Parcel not delivered after 10 days. They have no way of contacting. Not Good
27/10/22 by Customer
Delivered later than promised, and then added an extra charge a few days later for the parcel being oversized
27/10/22 by Kim
Its far cheaper and easier to go directly through the courier. Parcelmonkey are pointless middle men who charge more for an inferior service. Total opposite to the claims on their website. Avoid this site to save money!!
27/10/22 by James
Completely fed up with this company. I purchased a 3-5 day delivery by Parcelforce through this company, but the parcel is lost in transit now. I have had to refund my customer. Parcelmonkey are literally giving me the run around about refunding me. I have contacted Parcelforce directly, who are happy to investigate the matter, but only if Parcelmonkey contacts them as I purchased through them. I have been messaging back and forth and cannot get Parcelmonkey to do so. I purchased a service from this company and they failed to deliver (albeit not through any fault of their own) but they wont help me get a refund. I have had to refund my cliend for failed delivery, I would expect the company I purchased delivery guarrantee from, to do the same.
27/10/22 by Tania D
Charged me more than double what courier charge was in first place because the parcel was 6cm bigger than I said...it was an oven so was 10% discrepancy on size which you would think would be factored in. Total con artists.
27/10/22 by John Linkins
Excellent and professional services from initial contact through to conclusion. Highly recommended.
27/10/22 by TBM
It was pleasant, easy to use and considerate in pricing
27/10/22 by Celestine Oziri
Easy to do online, pity you dont get notification of a time slot from Parcelforce for collection
27/10/22 by Darrin Mc
So used parcel monkey for first time and Evri was courier Parcel delivered great!! But to a safe place In a Bin? Fair enough I thought But Bin emptied and item gone Raised complaint,email received from Evri 3 days ago now no response Never ever again
26/10/22 by New Customer
Easy to use site. All service was great
26/10/22 by Jackie Barton
I booked Parcelforce via Parcelmonkey and paid extra insurance. Parcelforce smashed the box and contents and are willing to pay compensation but Parcelmonkey wont release the booking number so I can make a claim. Has anyone else experienced this? Surly they cant do this and keep the compensation for themselves?
26/10/22 by Hollie Clark
The parcel arrived crushed as though someone had sat on it and the contents broken.
26/10/22 by georgina macdonald
Parcel Monkey are a great starting point for selecting couriers. My issue is with them offering Evri. This company is awful. I paid for a 2-3 working day service. Package arrived on day 8 and only after I spent hours trying to speak to someone, which they make almost impossible. My package was in limbo at the destination distribution center and would still be there had manual intervention not taken place. Try using their Chatbot! Try calling them and getting past the automated front end. Good Luck
26/10/22 by Kevin
I was charged over £60 for a wrong size package and on giving photo evidence with parcel number and sizes of package I have heard nothing since.
26/10/22 by matt
According to tracking PM10873748/ 1550 3754 582 195 F "Your parcel is on hold at the depot where a new delivery date has been rescheduled" Dated 29.09.22, almost a month ago. Now DPD/Parcel Monkey claims it does not know where my parcel is.. They dont want to reinburse it either. If you paid Parcel Monkey/ DPD money to have your parcel delivered and they lost it at their delivery depot.. It probably means somebody from DPD nicked it.. I wish i had the opportunity to read a review like this before.. I would probably have spent a little more money on a reputable company. Learn from my experience.. Choose UPS or even EVRI instead of Parcel Monkeys/DPDs and avoid being robbed of your belongings. Edit: 5 day since official Parcel monkey/DPD reply... And what a load of hot air! These companies seems incapable of dealing or even admitting to its mispaclicing of my parcel. They have since went "quiet". Avoid at all costs!
26/10/22 by CARLOS SANTANA
I sent a parcel through you, using Parcelforce, on 14th October. It has been sitting at the New York centre since the 17th. Today is the 26th October. My client is livid that she has not received her order in time and I have had to refund. Your agents tell me that it is " out of their hands once its in the destination country" ! This is unacceptable, since I also paid extra for delivery by the due date. I have asked for a refund, since I am out of pocket for the item itself, the shipping and the cost of the item that I have had to refund my client. This is one of several disasterous parcels that I have sent recently with you and Parcelforce. Absolutely not impressed.
26/10/22 by Tania D
Very Fast ; delivery service and at a good price
26/10/22 by Charles
Useless, bought a 48h service and they prompted me to update to 24h Express. Which I did. Parcel was not picked up, so contacted customer service and they was to update me. I requested refund and they told me this can only be done after delivery. Delivery took 5 days. As first day was on strike. Upon request for refund they told me the mimic the courier and do not give compensation refunds unless its delivered more than 5 days after intended delivery date. When I pointed out that the courier Parcelforce gives compensation and they are not mimic their terms I was simply told NO REFUND. No explanation. Totally unprofessional
26/10/22 by Patrik Lagerstedt
Easy to select a suitable delivery company and to make booking. Parcel was collected at time arranged and delivered next day. I have used Parcel Monkey on many occasions and have never had any problems. Would recommend.
26/10/22 by Patricia W
Great service, collected in time and delivered when promised!
26/10/22 by Customer
Very easy to use. Kept updated throughout the delivery. Would recommend and use again. Thank you.
25/10/22 by Miss J
Great, easy to use and efficient.
25/10/22 by Jo
I returned the item with @parcelforce. The item has not been delivered ( I know this through track and trace ) as they couldn’t locate the address. I have been in contact with the seller @gardenesque who say the address is correct. The item I am returning is an electric scooter which I paid £360 for . I am in a total state of limbo as the parcel hasn’t been delivered and I have no way of contacting parcel force and I haven’t had my money back … so looking at over £400 out of pocket with the cost of the return . Really unhappy and would appreciate some help from someone …. Please
25/10/22 by Sazaj
Easy from the beginning. Sent two jackets to my son in Canada. Printed labels took to the local post office. Job done. Tracking brilliant and delivered 8 days later. Would have been 2 days earlier but no one was at home for the 1st delivery attempt. Would definitely go through parcel Monkey again.
25/10/22 by Mrs Denise Sutcliffe
The courier came, knocked on the wrong house, was told (by our neighbours) that he was at the wrong house and that we were 100% home but went away saying he had been told there was nothing to collect. Parcel Monkey said they were unable to get in touch with the driver (in this day and age ... really??) and the job was automatically rebooked for the following day at great inconvenience as that meant two days where I had to sit around waiting for a courier to arrive. When I challenged the driver the next day he lied to my face and said "i came and you said you had nothing, i have a photo of your house" and promptly showed me a photo of next door but one ... our ring doorbel and CCTV also shows that he did not knock at our house on the first visit - guess you get what you pay for - lesson learned.
25/10/22 by helen wagner
It got delivered on time happy with service
25/10/22 by Nick Burgum
efficient and great value for money. This is going to be my go to resource for parcel delivery
25/10/22 by Shirley bamigbade
Easy & quick to use (especially as a repeat customer). The only problem was that the courier drop off location was closed, but no info to that effect on the courier website. So wasted initial journey
25/10/22 by MARTIN ELLIS
Hi I thank you for your services as I had no problem using your services and I will use your company again to send parcel as I find it easier and quicker to send parcel to customers
25/10/22 by Customer
Great sorvice
25/10/22 by Customer
Quick collection and fast delivery cheers
25/10/22 by Jason
I had a great experience, everything went well. I just wish I could have known the slot time instead of a 9-5 time. But it was alright
25/10/22 by ANDRESSA FERREIRA EVLOGIEVA
Collected on time and delivered on time. Five identical parcels from the same collection point to an identical delivery point all arrived at the same time. Well done!
25/10/22 by Boots & Blisters
Easy to arrange pick up of return item. Collected when stated. Simply to track package back to sender.
24/10/22 by M Adams
