We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Our son in the US received an email alerting him to expect a parcel within less than an hour of my posting it!
05/11/22 by Customer Cilla
Fast easy to use, with a good choice of providers.
04/11/22 by Susie Sheehan
Everything was perfect, quick emails and easy printing of label. I would definitely use the company again
04/11/22 by customer
nice and easy to book, very good value, delivery was picked up on time and delivered safely. excellent service and great value.121
04/11/22 by Glenn
Very easy and clear to book a parcel. You know exactly what the cost is and no hidden surprises. Picked up and delivered as you informed me. Great and will use again.
04/11/22 by Customer Judith Dumfries
I am still waiting for you to another courier!!
04/11/22 by Fiona
Thank you very much
04/11/22 by Martin Juhasz
Easy process for posting parcels and great prices.
04/11/22 by STEPHEN ABLETT
Easy process, delivered to Australia in 6 days .
04/11/22 by Jan Williams
Really easy to use website and fantastic prices
It was my First time using Parcel Monkey and I have recommended it to so many people already. I was sending a large parcel (mannequin) to my Mum and it arrived in perfect condition
Couldn’t be happier
04/11/22 by Sophie B
Wouldn’t use again poor customer service
03/11/22 by Customer
I tried this service as I had been given a quote from elsewhere and was impressed with how straight forward it was. Instructions were clear, easy drop off and the parcel arrived in the USA earlier than stated all at a reasonable price which was cheaper than other competitors.
I will use this service again in the future.
03/11/22 by Maameg
Parcel was delivered in time. No problems at all.
03/11/22 by Margaryta
Clear instructions. Helpful emails and text alerts. Collection and delivery on time. I would recommend this service as reliable and reassuring.
03/11/22 by Christopher from Canterbury
Very easy to use and great comparison price too making it really convenient. I would absolutely use this service again.
03/11/22 by Stacie Shave
Parcel Monkey was miles out on price approx double and £20.00 more expensive compared to Parcel to Go and even Parcel Force on a 170cm x 10cm x 10cm 4 kgs parcel! I didnt use them obviously!
03/11/22 by John Fernyhough-Reynolds
I booked a small (20cm x 20cm 1kg) package via ParcelMonkey on Courier next day collection from Scotland to my home in Plymouth. It was urgent as Id left a laptop charger in Scotland but needed it for work at my home. A label had been applied by my colleagues in Scotland and it was waiting for collection. The Courier driver instead took a 60kg very large parcel (1m wide) that had no label on it to the depot, then added the label to it and it was transported to Plymouth. Despite trying the phone number on the Courier website I could not get hold of anyone to explain their mix-up. I also tried to get hold of ParcelMonkey but they do not have a phone contact facility and communicate via a kind of web chat. In the end I had to get another courier to pick up my urgent parcel. If I hadnt, the parcel would still be there. Tot his date, no-one has contacted me by phone to help sort this out. Now, to add insult to injury, ParcelMonkey have taken more money from my account (without permission) for the extra carriage weight and wont refund it. They say that the wrong package was handed over, hence its my fault. However, since the dimensions and weight I entered are so different this is absolute rubbish and they should not condone the incompetence of Courier and thier inability to check the details of what they were meant to be collecting.
03/11/22 by Lisette Rimmer
Easy and straight forward with reasonable prices
03/11/22 by Customer
easy to arrange and delivery was made on time
03/11/22 by Devine Supplies
Easy to use website, good postage pries and parcel delivered all ok
03/11/22 by Customer
I cant even start to explain how annoyed this company has made me, they dont pick up and just always offer next day, if I wanted next day pick up I would of asked for that, I obviously chose a date as I needed it to be there by a certain time and this company could not provide that service, they always blame the couriers, yet if you ring the courier service to see if they are coming to you to collect, the company has nothing of a booking from parcel monkey that you had one booked. I used to use this company all the time, they have gone downhill big time and until they come back up that is me done with them.
03/11/22 by Karla Hill
For larger parcels the service is quick and easy to use and competitive
03/11/22 by alan marshall
SHOCKING EXPERIANCE WILL NEVER USE AGAIN - BETWEEN PARCELFORCE LYING ABOUT A FAILED COLLECTION THAT THEY NEVER DID AND MONKEY BLAMING EVERYONE ELSE - NOTHING TO DO WITH US BUT WE TAKE THE MONEY - BOTH AS BAD AS EACH OTHER - 2 SHOCKING SERVICES AND MISERABLE CUSTOMER SERVICE - BOTH OFF MY CHRISTMAS CARD LIST - WILL USE OTHERS IN FUTURE
03/11/22 by Mark Craig
The driver was very nice and helpful, unlike many other carrier companies
03/11/22 by David Rankine
Parcel Monkey are useless do not bother. They failed to collect 2 parcels on Monday. You cannot phone them everything is by e-mail. Placed 2 more orders with them on Tuesday- no collection on Wednesday either by Courier. Shambolic company take no responsibility- Courier say nothing they can do they will e-mail parcel monkey. Now i am chasing a refund on 4 parcels - do not use this company there is a reason they are cheap !!!
03/11/22 by GB
Did not collect on time 3 days late??? I paid for 24 hour delivery ??
02/11/22 by Chartley Bedrooms
Very responsive and helpful at
all stages Good flow of information
02/11/22 by K Donnelly
I’m very happy with this company very reliable cheers and would use them agsin
02/11/22 by Mr Kevin Barrass
Sent two international parcels, one to Australia and one to New Zealand. The Australia one arrived in 5 days - a new world record ?? - and the New Zealand one took 6 days - another record ! Both were undamaged and no issues with customs.
Excellent. Thank you.
02/11/22 by Roy Flitcroft
Super efficient website to use (apart from the need for What3Words,which is a bit of a faff...),and price comparisons are well displayed.Would definitely recommend to anyone.
02/11/22 by Rob W
It is all so simple and quick
02/11/22 by Linda Gill
Used this company a few times now and always collected and delivered the parcel as promised
02/11/22 by Kathy Munro
5 star service. Prompt delivery with no problems. Would recommend
02/11/22 by Mr Geoffrey Fallis
Used Parcel Monkey a couple of times - and unfortunately the cheaper prices reflects in their customer service - non existant - noone will take responsibility for anything. I had a parcel go missing for about 4 months and all parcel monkey would reply is give it time
02/11/22 by Simon Lord
Used a couple of couriers with them. Both worked out fine.
02/11/22 by Alex
A good reliable company my parcels always get delivered quickly and safely
02/11/22 by Customer wonderstruck crafts
Excellent service and very fast delivery all very simple to use
02/11/22 by CHB
Easy to book and delivered promptly
02/11/22 by Carol Palmer
Sent parcel from N.Ireland to Belgium parcel monkey shipped it via parcel force and it went via England so it came as a shipment outside the EU. Belgium customs slapped a 48 euros customs charge. Had to call Belgian Post to contest the charge. Parcel force were absolutely useless. Lady on the phone didnt even know NI was still in customs union.
01/11/22 by SEAMUS CUNNINGHAM
Paid for 48hr delivery. Parcel didnt even leave the depot for four days then got lost at the destination. Took a week to delivery.
01/11/22 by Jay
