We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
STAY AWAY! I was stupid enough to book 2 parcels on the same booking, and from there on it all went to hell. As of writing this, Parcel Monkey have still not sorted things out. Their website doesnt let you add what is actually in each parcel separately to the Customs Invoice. Even though the invoice says "This is item 1 of 2" and "2 of 2", the contents are wrong for what you attach to the parcels. Then, ParcelForce who picked up the parcels made a mess. They attached the wrong tracking number to each box. I suddenly receive an email from Parcel Monkey claiming that I had declared the wrong weight, stating that I declared a higher weight than I actually did. The weight they claimed was triple what I actually wrote. I was then automatically charged for this, with the wording in their email trying to discourage you from disputing the charge, because apparently, their partner uses "laser technology" to confirm the measurements. Which must be absolute lies and deceit, read on for proof and I am convinced they are deliberately trying to get more money off trusting customers. Then, I receive only 1 item. The tracking number is shown on ParcelForces website as delivered. I contact the courier in my country who delivered the parcel to me, and they state there was only ever 1 box in the tracking number they handled. So I contact PM for help, and from there it has only been incompetence and time wasting. I MYSELF found that there was a second tracking number which was supposed to be on the other box and I inform PM of this. On ParcelForces website, this number was not updated. They stated they would raise an inquiry with ParcelForce, but I had to chase them up cos nothing happened. They hadnt even tried to see where my missing parcel was. They messed me around making me describe the contents THREE times even though they have the details already in my booking number. Making me fill in a claims form, uploading irrelevant documents and not doing anything about it. Turns out, the claims form was as if I was trying to get money back for a lost parcel, even though that was not my query. I only wanted them to find out where it was and get it to me. Then, suddenly I receive the missing parcel. Turns out that the ParcelForce label was not on the box, explaining why the boxes were separated in transit and why the tracking wasnt updated. (ripped off during shipping somehow maybe?) Luckily for me, the courier in my country had weighed and measured both parcels themselves, proof of the actual weights provided! Lucky that I had written my address on the actual cardboard box and not just attached it, because then my local courier wouldnt have been able to get the box to me! I then took pictures of the parcels at home on a scale, also with measurements and advised PM of this in my case, expecting this to finally confirm that I was wrongly charged, and that this would be the end of it. But no! The next thing they ask is for me to provide more pictures with the measurements for one box! Even though the measurements is not what they wrongly charged me for, it was for the weight, which my pictures and the local courier proof clearly shows! They are trying to keep this ridiculous debacle ongoing as if I am trying to get money back for something I am not entitled to? This should be the easiest case of refunding a customer they have ever seen, but somehow they insist on being completely incompetent and wasting my time. I did the whole investigation for them and explained in detail, with proof attached they whole way, and yet they seem incapable of just doing what they are legally obligated to.
01/11/22 by Customer
Excellent service , easy to use , 1st class service xx
01/11/22 by Pauline Scott
good value for money, usually works out the best for small parcels
01/11/22 by Chris
Very easy to organise. Parcel collected and is already winging it’s way to Australia. Love the tracking app on the email. Will definitely use again.
01/11/22 by Customer L Nelson
Excellent communication and support.
All my questions quickly answered in chat in the middle of the night.
01/11/22 by Customer
Didn’t pick up or deliver the item because a coffee table wasn’t in a box!!!!!!
01/11/22 by Customer
Send a parcel to France . Really easy to organised. Clear instructions. Good value. And the parcel arrived in 4days
31/10/22 by Christine Rigouleau
Made everything simple.
31/10/22 by John cordall
EVRI was the selected carrier for my parcel; we always receive excellent service from our local Evri courier service and this delivery to a close friend, was no different, thank you.
Parcel Monkey is a new service to me; so glad it selects the best courier to meet our needs.
Excellent start, please evolve constantly, to meet future service needs; from a very happy customer:)
Take care
John
31/10/22 by JOHN CALVIN
It worked for me with very little hassle unlike others I tried!!!!
31/10/22 by JERRARD KEATS & WOLLEY
good service
Excellent delivery service.
Great price for next day delivery
31/10/22 by Adil
Disappointing. Booked courier through parcelmonkey only to discover afterwards it was far cheaper to book same service on Parcelforces website. Wont use parcelmonkey again.
31/10/22 by Customer
My parcel was not delivered, got lost in the system and eventually returned to sender, This company do not have a contact number and do not take any responsibility
31/10/22 by Ria Ali
There is not enough space in the form to write name and address
31/10/22 by Customer
I paid for a 1-3 day delivery which took 11 days. I had to keep requesting information on where my parcel was. I also lost a sale due delay in delivering my parcel. I know this isnt directly Parcel monkeys fault, but I paid them the money.
31/10/22 by Mark Sperry
Great website gives immediate quotes from variety of couriers, so afforded a straightforward shipping experience for me, a novice.
31/10/22 by Geoffrey Abbott
Easy to use website and drop off. Delivered on time
30/10/22 by Cmoore
Easy to use service, easy to pay, great choice of various parcel service providers
30/10/22 by Mr Gary Doherty
Parcel was collected on time and got to the recipient safely.
30/10/22 by customer
The parcel service itself was fine. However I have been subsequently spammed by malware email messages relating to parcels and that is really not on.
30/10/22 by Julian Gold
The tracking facility seems to be non existent. Unless I am going wrong somewhere, it is of no help whatsover, and I have no idea where the parcel is.
30/10/22 by Colin Hurworth
Competitive price. Fast delivery.
30/10/22 by Guido Di Giantommaso
Very easy to use and very fast delivery would recommend
30/10/22 by Rob Peberdy
Great returns experience - parcel in great condition so fully refunded and very good value!
30/10/22 by Susana Morris
Perfect, finding the best option to get my parcel to me in Qatar
Thanks
30/10/22 by Simon Roger Davies
Hidden additional costs taken out of my account without permission.
30/10/22 by Michael Airey
Excellent service and communication. Thank you!
29/10/22 by Helen
Thank you - parcel collected and delivered on time
29/10/22 by Rosemary
So glad I found parcel monkey . Fuss free and a lot cheaper than Royal Mail . Delivered parcels on time and kept me updated every step of the way . Will definitely be using again .
29/10/22 by Angela
Fast delivery for my parcels. I wasnt expecting that. All my parcels arrived in the same condition they were in before. I woukd highly recommend.
29/10/22 by Atupele Mirriam Mkulichi
Quick and easy to use. Recommended.
29/10/22 by Anon
Just the ease of how to wrap and post
29/10/22 by Jacqui Ann
DPD went to the wrong house for the collection and then said they were told there was nothing to collect..... Following this they will not communicate with you as they say that their obligation has been completed. Will not use again.
29/10/22 by Rob
Friendly polite helpful
28/10/22 by Customer
Very easy to use, collected and delivered on time.
28/10/22 by County Security Services Ltd
Only one of 2 items received. Contacted seller who agreed to send but then claimed it had been sent but I told him that only related to original incomplete delivery and demanded item by first class mail next day but it took several days having been sent by 48 hour service
28/10/22 by Bob
I like to use parcel monkey but of recent I was left disappointed as I was charged 40 pounds extra for a parcels that stated I got the measurements and weight wrong when in fact I made sure they were completely correct before sending. Sadly I will have to choose another courier from now on
28/10/22 by Customer
It still hasn’t been collected
28/10/22 by Customer
Paid for next day delivery which I still havent received a receipt for. They still havent received parcel but app said it got there 5 days later.
28/10/22 by Julie Taylor
Excellent service from start to finish. I have used this service on many occassions and am always satisfied with their reliability and efficiency.
28/10/22 by Josephine Mcmanus
