We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
No comment left by this customer.
30/09/13
Good quick service
30/09/13
No comment left by this customer.
30/09/13
Simple to book, pay for and arrived when scheduled - couldn't ask for more!
30/09/13
Good service. Couldn't find a pickup service with a time slot,which I would have paid extra for.
30/09/13
No comment left by this customer.
30/09/13
The courier did not turn up on the day that was booked, I was fobbed off with no explanation and re booked for the next day. Not good!
30/09/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
30/09/13
No comment left by this customer.
30/09/13
Collected on time, delivered on time. All at a great price. Cheers
30/09/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
30/09/13
Great service:) very pleased!
30/09/13
Absolutely great service, from website to phone call/tracking service...........
30/09/13
You could email a time slot to the customer so that they don't have to wait in ALL day
30/09/13
At the moment we can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great service yet again ..... thank you
30/09/13
FAB
30/09/13
Fast, easy good service
30/09/13
No comment left by this customer.
30/09/13
Thank you for an efficient service. I will use you again in future.
30/09/13
Brilliant news!!
The package was damaged in transit and is no longer usable.
30/09/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
30/09/13
First time I have used Parcel monkey and I would have no hesitation using them again
30/09/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
30/09/13
Good service as usual
30/09/13
easy product to use. Only negative was Parcel Force office relocated by 10 miles without updating web site.
30/09/13
Usually straight forward, but this time City Link didn't collect on the stated day & had to chase them for recollection
30/09/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
FIRSY TIME I USED YOU AND IT WAS VERY GOOD THANKS.
30/09/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
30/09/13
Excellent service
30/09/13
No comment left by this customer.
30/09/13
No comment left by this customer.
30/09/13
No comment left by this customer.
30/09/13
Great communication, fast delivery and collection, will use again. Really good service.
30/09/13
Was not collected and still has not. Refund required
30/09/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Collected as requested and delivered on time
30/09/13
no comment
30/09/13
All good. Thank you
30/09/13
no comment
30/09/13
no comment
30/09/13
Good service, but I wish your prices included VAT when I'm getting quotes.
30/09/13
