We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
All was great, would be good to receive a text with an estimated pick up time so as not to wait in all day :)
03/10/13
everything went smoothly, email updates were helpful. many thanks!
03/10/13
i could not improve the service it's the best
03/10/13
No comment left by this customer.
03/10/13
First time user - so easy & efficient. Will def use again and recommend to others. Brilliant! 5 *****
03/10/13
Thank you for making your first booking with us, it's great to see you are happy to recommend us and please come back soon :-)
It's time I used this service and was very please only niggle was the courier was not very helpful
03/10/13
Thank you for making your first booking with us and welcome aboard!!
Very organized service
03/10/13
excellent service
03/10/13
no comment
03/10/13
Hurray parcel monkey is back on track collect one day deliver the next who could ask for more
03/10/13
no comment
03/10/13
no comment
03/10/13
excellent. Parcel Momkey are the best by far. What a service!
02/10/13
Thank you and we think the same too ;-)
no comment
02/10/13
no comment
02/10/13
brilliant web site..great service..just wish i new what time my parcels are collected or even knowing morning or afternoon 8-6 is a long wai
02/10/13
Our Response: So it should have been 5 stars then!! ;-)
Effective service!!
02/10/13
Thanks very much, nice and easy transaction as usual! cheers
02/10/13
Straight forward service, no complaints
02/10/13
no comment
02/10/13
the courier delivered my parcel to the wrong person. fundamental flaw.
02/10/13
Quality service at a very low cost.
02/10/13
no comment
02/10/13
cant fault the service so far!
02/10/13
On time. Great.
02/10/13
no comment
02/10/13
The tracking could be more up to date
02/10/13
We link directly to the City Link website and therefore display full and comprehensive tracking details.
no comment
02/10/13
as per usual fast and efficient
02/10/13
very good
02/10/13
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
service was very poor, you recommened parcel force which was expensive + they didnt bother collecting our parcel and we had to drop it off
02/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
02/10/13
It's 20.48 and you still haven't collected the parcel yet
02/10/13
Courrier arrived in good time and parcel was delivered really fast.thanks
02/10/13
No comment left by this customer.
02/10/13
ontime
02/10/13
Terrible, the parcel was collected on Friday by night freight and still has not been delivered!
02/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
It would be nice if you could email the lable, rather than link. Makes it easier to forward to packer
02/10/13
