We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
No problems. Parcel was awkward shape but no complaints from courier
30/09/13
It's great to see you are so pleased with our DX Freight service :-)
no comment
30/09/13
Can't think of a way to improve always spot on service I've tried loads of couriers this one is by far the best keep it up
30/09/13
Thank you very much :-)
it was great although I wish you sent me an email to tell me the parcel has arrived.
30/09/13
There is full live tracking for the service you selected.
Did not collect parcel on the scheduled date, delivery driver ran out of time and no communication to let me know.
30/09/13
Our Response: If the driver ran out of hours then you should have been informed. Please accept our apologies for this and rest assured we will speak to the courier concerned regarding this.
no comment
30/09/13
no comment
30/09/13
no comment
30/09/13
great easy to use service
29/09/13
Thank you very much.
no comment
29/09/13
no comment
29/09/13
Very good delivery time. As there is no notification of when parcel is collected, the long wait puts me off using service again.
29/09/13
no comment
29/09/13
A very easy service to use. It would be helpful if the couriers could give an AM or PM timeout though!
29/09/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Pleased with the price and the fact it is collected and delivered on time...better than the post office
29/09/13
We couldn't agree with you more ;-)
it would be nice to have the extra option to drop off online e.g. at nightfreight's depot.
29/09/13
This is a service we hope to bring you later this year with the renamed DX Freight.
No comment left by this customer.
29/09/13
No comment left by this customer.
29/09/13
No comment left by this customer.
29/09/13
No comment left by this customer.
29/09/13
For the third time in a row, my booked courier received incorrect details from
29/09/13
Our Response: I am sorry but the courier receives the information you provide us with. After all we want the collection to go well too.
No comment left by this customer.
29/09/13
No comment left by this customer.
29/09/13
very good service throughout, good information, communication and price
29/09/13
I had a large parcel over 40kg deliver next day at a very reasonable price,I will use he service again
29/09/13
It's great to see you are so pleased with our DX Freight service :-)
Excellent service. Will use again!
29/09/13
fast and reliable
29/09/13
I noted for courier not to collect during school run hours. This note was not passed on by you and I missed the collection.
29/09/13
Our Response: When you booked it was clearly explained that it's an "anytime" collection window. We did pass on your message but if the courier is in your area at that time of day then he will try to collect.
No comment left by this customer.
29/09/13
No comment left by this customer.
29/09/13
Logging in info always says I'm not registerd when I know I am
29/09/13
Don't forget to tick the box to keep you logged in.
No comment left by this customer.
29/09/13
Excellent service
29/09/13
Very Good But when i logged in it said u was going to deliver at 17.59 and u didnt deliver till next day the ebayer was not happy about that
29/09/13
On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
No comment left by this customer.
29/09/13
No comment left by this customer.
29/09/13
No comment left by this customer.
29/09/13
Great service but you should quote for full actual price not price before vat and insurance.
29/09/13
despite being boxed twice & wrapped in bubble wrap Courier completly broke item. Will never use again, wish I stayed with another courier.
29/09/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
29/09/13
