We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,008 reviews.
great service thanks
14/09/13
I paid for EXPRESS INTERNATIONAL AIRMAIL 2-4 DAY DELIVERY. It was picked up from me on Monday & it's now Saturday & IT STILL HASN'T ARRIVED!
14/09/13
o.k.
14/09/13
Very poor service.Pick up booked for Tuesday 10/09, didn't turn up, called office,then promised 11/09 but item not picked up until 12/09.
14/09/13
Easy to use, good communication & cheapest around.
14/09/13
Delivered a good few parcels now and great service :-))))
14/09/13
Excellent!
14/09/13
No comment left by this customer.
14/09/13
IN MY EYES, NOTHING TO IMPROVE, FIRST CLASS RESPONSES FROM SENDER AND RECEIVER. KEEP IT UP
14/09/13
Collection service brilliant but had a few problems at first with tracking numbers
14/09/13
NOT SURE YOU CAN IMPROVE,ON AN ALREADY EXCELLENT SERVICE
14/09/13
No comment left by this customer.
14/09/13
Parcel never collected Monday, I phoned Tues, guarenteed collection Tues, never happened, I phoned Wed eventually collected. my time wasted
14/09/13
Great service will use again!
14/09/13
Fast service, very reasonable pricing and friendly staff
14/09/13
no comment
14/09/13
Very pleased with service overall.
13/09/13
no comment
13/09/13
good service
13/09/13
no comment
13/09/13
no comment
13/09/13
The parcel was returned items could not be sent - this after spending 3 hours filling in a detailed customs invoice for Switzerland!!!!!
13/09/13
no comment
13/09/13
day later than stated to collect item no reason why lost out on days pay taking day of -£72.00
13/09/13
Excellent service provided my city link, good value for money. Employee of DX
13/09/13
Easy to use website, competitive prices for some destinations, but not others.
13/09/13
no comment
13/09/13
Parcel still hasn't been collected despite repeated assurances
13/09/13
turned up a day late to collect the parcel
13/09/13
no comment
13/09/13
no comment
13/09/13
The driver was very polite and friendly. I will certainly use you again...
13/09/13
Waited in all day Monday then found out from night freight was due for pick up on Tuesday not very happy with service
13/09/13
no comment
13/09/13
i am still waiting for my delivery after 3 days!!!
13/09/13
You cd give a time slot for pick up rather than a whole day
13/09/13
Everything was OK- on time delivery, however the drive came very last minute of the day and have no printed label with him although he had t
13/09/13
Very good although it would of been good to an email outlying fuller info
13/09/13
Initial collection by Courier did not take place. Had to rebook collection so paid for 48hrs & rec'd 96hrs service.
13/09/13
Used this service many times now for odd items and it's always been very good service with not one problem to date! Happy customer!!
13/09/13
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