We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,011 reviews.
collection from a seller to me, so different to the normal but still went smoothly thank you
02/11/13
Shocking customer service. Waited all day for no courier, I was offered was another day. Expected a refund as service wasn't as agreed.
02/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Poor information regarding parcel tracking. It still says 'Reading delivered although it's been more than a week now. Do not understand why.
02/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
quick fast and easy and reasonably priced
02/11/13
Terrible- it STILL hasn't arrived at it's destination, 2 weeks too late.
02/11/13
Our Response: The tracking shows 24-10-2013 11:19 Delivery Agent - DENMARK Address problem - require sender's instruction. Therefore can you please contact our dedicated support team who will look into this and resolve the issue for you.
no comment
02/11/13
good communication, drop off at parcelforce straightforward, Thanks for a good cheap service
02/11/13
And a big thank you for booking with us :-)
Fast delivery as always!
02/11/13
quick, cheap, fast, reliable - will use again
02/11/13
no comment
02/11/13
We sent the parcel ahead of us when visiting family in Germany. Considering the disruption of weather, you did well to deliver so quick. Thx
02/11/13
Fantastic news, Thank you very much :-)
Excellent service allround. Keep it up......will defineatley use you again !
02/11/13
Better directions to where to leave parcel at City Link!
02/11/13
no comment
02/11/13
most competitive for price and fast delivery to Ukraine!
02/11/13
It's great to see you are so pleased with our own International service :-)
no comment
02/11/13
no comment
02/11/13
Great service, i will use again
02/11/13
Very easy, very quick, I'm so impresses :-)
02/11/13
Paid for overnight, was not delivered on day promised
02/11/13
Perfect service thanks
02/11/13
no comment
02/11/13
After a very bad experience with Interparcel, Parcel Monkey & City Link "delivered" a good service restoring my faith in non royal mail :)
02/11/13
no comment
02/11/13
The parcel was collected by DX in the morning and delivered promptly the next day. A very good service at a very reasonable price.
02/11/13
Fantastic news, Thank you very much :-)
Very quick and proficient, I now find myself constantly recommending your services.
02/11/13
Thank you and it's great to see you have been recommending us.
Person who received parcel was impressed with the overall service and tracking of her parcel
02/11/13
Brilliant news!!
good service very easy to book check best price cheers
01/11/13
no comment
01/11/13
A very good service is offered I can't think of anything you can do to improve
01/11/13
no comment
01/11/13
This package was due to be collected on Tuesday. I waited in all day within the times stated and nobody turnt up and I was not contacted
01/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
01/11/13
no comment
01/11/13
no comment
01/11/13
It was excellent with a pleasent delivery man. Need to give some idea of time for delivery and pick up
01/11/13
Excellent service. Package took 5 days door-to-door from UK to Australia exactly as advised. First class service. Would def recommend.
01/11/13
It's great to see you are so pleased with our own International service :-)
no comment
01/11/13
no comment
01/11/13
no comment
01/11/13
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