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Review Centre - Real Feedback From Our Customers
Page 3124 of 5724

We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.

You can also read our latest reviews on TrustPilot

Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,011 reviews.

  • 5 / 5

    item arrived in good time and undamaged

    01/11/13

  • 5 / 5

    top notch service

    01/11/13

  • 5 / 5

    item arrived in good time and undamaged.

    01/11/13

  • 5 / 5

    The first time i have used you aod

    01/11/13

    Thank you for making your first booking with us and please come back soon :-)

  • 5 / 5

    I found your service very professional. The delivery guy was nice and friendly and delivered item despite the hurricane storm across the UK.

    01/11/13

    Fantastic news, Thank you very much :-)

  • 4 / 5

    no comment

    01/11/13

  • 5 / 5

    no comment

    01/11/13

  • 5 / 5

    No comment left by this customer.

    01/11/13

  • 5 / 5

    Superb! Easy, efficient and reasonable. Thanks.

    01/11/13

  • 5 / 5

    v good. 1 complaint. all day collection time is ok for business but poor for residential. a.m. or p.m. would be more helpful.

    01/11/13

    We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.

  • 4 / 5

    No comment left by this customer.

    01/11/13

  • 5 / 5

    No comment left by this customer.

    01/11/13

  • 5 / 5

    Excellent service

    01/11/13

  • 5 / 5

    No comment left by this customer.

    01/11/13

  • 4 / 5

    No comment left by this customer.

    01/11/13

  • 1 / 5

    The parcel didnt even reach its destination and they are saying they never took it.

    01/11/13

    Our Response: The tracking shows 28th October 2013 @ 09:28 DX were unable to collect. Please contact us for more information.

  • 5 / 5

    Perfect

    01/11/13

  • 5 / 5

    Excellent service. Easy to set up. Will use again.

    01/11/13

    Fantastic news, Thank you very much :-)

  • 4 / 5

    No comment left by this customer.

    01/11/13

  • 3 / 5

    I am glad it was not a breakable or fragile item the way it was chucked in the back of a van under some heavy items

    01/11/13

  • 5 / 5

    No comment left by this customer.

    01/11/13

  • 5 / 5

    No comment left by this customer.

    01/11/13

  • 1 / 5

    you failed to collect and do the delivery

    01/11/13

    Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.

  • 1 / 5

    The parcel was collected on the 28th. We paid for overnight delivery, however, the parcel was not delivered until the 30th at 17.30.

    01/11/13

    Our Response: The service is advertised as 1 to 2 days so you did receive the item within the timeframe stated.

  • 4 / 5

    No comment left by this customer.

    01/11/13

  • 5 / 5

    Excellent service

    01/11/13

    Thank you very much :-)

  • 4 / 5

    quick and efficient

    01/11/13

  • 4 / 5

    A day late in delivery and couldn't track on line otherwise fine

    01/11/13

    DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.

  • 5 / 5

    No comment left by this customer.

    01/11/13

  • 5 / 5

    first class service, thank you so much

    01/11/13

    And a big thank you to you too ;-)

  • 5 / 5

    No comment left by this customer.

    01/11/13

  • 5 / 5

    Everything went fine. Thanks

    01/11/13

  • 4 / 5

    No comment left by this customer.

    01/11/13

  • 1 / 5

    the parcel got there damaged.

    01/11/13

    Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.

  • 1 / 5

    No one came to collect my shipment. I was home all day

    01/11/13

    Our Response: According to the tracking details your item was collected on 28-10-2013 11:10 London Central Depot Collected from customer

  • 5 / 5

    no comment

    01/11/13

  • 5 / 5

    I found everything to be very good - thank you. I would like a same day collection service......

    01/11/13

  • 5 / 5

    picked up promptly, very polite driver.

    01/11/13

  • 3 / 5

    when trying to book courier the ststemkept going over to OZONE for payment then would not progress from there-very annoying

    01/11/13

    Our Response: I am sorry to read that you had a few issues when trying to make payment.

  • 5 / 5

    On time pick up...great value for money....will defo use again..thanks

    01/11/13

    Fantastic news, Thank you very much :-)

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