We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,793 reviews.
great service but received email saying that I had placed orders for two parcels to be collected when I had only asked for one..
20/11/13
no comment
20/11/13
No comment left by this customer.
20/11/13
great
20/11/13
No comment left by this customer.
20/11/13
driver didnt collect the parcel twice even though I was at home. I believe he never even tried. no note through the post to prove either
20/11/13
I would use a lot more if prices to spain and italy were cheaper
20/11/13
thank you!
20/11/13
No comment left by this customer.
20/11/13
Paid for next dat delivery to Northern Island. Parcel collected Wednesday. Not delivered until the following Monday. NOT HAPPY AGAIN
20/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
excellent service
20/11/13
Really happy with the service, only thing i can think of that would be an improvement would be a clear link on your website to "Get Quote"
20/11/13
Fast as always!
20/11/13
punctual pick up and delivery, absolutely no problems. I wil use the service again and recommend it to others.
20/11/13
Thank you and it's great to see you have been recommending us.
Organised collection for thursday from scotland arrived friday in essex. What more can i say, brilliant service, will use them again
20/11/13
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
Good service it would be only useful to know a time slot from 8am to 5pm is so broad
20/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
very god service. thank you
20/11/13
Excellent service, would definately use again
20/11/13
I've found the service really good. thanks!
20/11/13
You did a good job!!
20/11/13
parcel monkey you da man. great service and value as always, excellent
20/11/13
You were a day late and I couldn't get hold of you on the phone.
20/11/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
im happy with this service will be using you again
20/11/13
Everythig was as planned, thanks
20/11/13
Excellent service - difficult to see how you can improve it!
20/11/13
excellent service indeed
20/11/13
Parcelmonkey did great, Parcelforce was awful as very often (last parcel collection toke 1 month!) but it has nothing to do with parcelmonke
20/11/13
Our Response: Thank you for your understanding in this matter.
No comment left by this customer.
20/11/13
A vert satisfying service, very happy and will definately use again.
20/11/13
very pleased with the service
20/11/13
No comment left by this customer.
20/11/13
Collect on the date you said you would. First time using parcel monkey and probably the last.
20/11/13
No comment left by this customer.
20/11/13
no point of contact /on hold for 12 mins we are shipping 16 parcels a day but not with you
20/11/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
20/11/13
it woudl be nice to know some more detail of the pick up time, but otherwise great!
20/11/13
