We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,011 reviews.
If I could have had a specific time for pick-up and a confirmation of dilvery ............?
01/11/13
Booked on friday for a Monday collection. Driver turned up 4pm Tuesday - disgraceful service
01/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Courier missed collection date twice. On hold for 30 minutes each time to speak to someone.
01/11/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
Very good if I could say one thing and it is only minor that it could be updated earlier to let you know that pare
01/11/13
no comment
01/11/13
Great service thanks!
01/11/13
Fantastic news, Thank you very much :-)
no comment
01/11/13
could not expect any more job done
01/11/13
Easy service, reasonable price, pleasant delivery driver, delivered safely, Thank you
01/11/13
Excellent as always.
01/11/13
Good hassle free system. Would be good if my details stayed on the address page though for speedy filling.
01/11/13
no comment
01/11/13
everything went very smoothly!
01/11/13
As always no problem at all, that is why I am a returning customer, thank you
01/11/13
Thank you very much for your repeat business :-)
no comment
01/11/13
Parcel was not delivered on sat as we paid for.
01/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you and make the necessary refund.
collected a day late, 5 days on still not delivered, Courier claim attempted, client was at home
01/11/13
Our Response: This is not acceptable to us and please accept our apologies on behalf of the courier concerned. Rest assured we will be speaking with them about this.
Excellent service
01/11/13
Great service. Would be better if you could narrow your collection times down a bit though. Between 9-6 is too vague. Even Am or Pm.
01/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Easy to book. immediate email confirmation and tprint off bar code labels was
01/11/13
very good fast offer to everyone
01/11/13
no comment
01/11/13
no comment
01/11/13
Great price, fast shipping, saved me a ton of effort and money.. good job guys
01/11/13
Thank you very much :-)
Great service as always.......merely a suggestion the option to create an order and save it to complete later would be an asset
31/10/13
waiting 6 days for collection. funny ****
31/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Prompt service, easy as you issue a scan document for picking up item, prices wonderful
31/10/13
Perfect. Thank you
31/10/13
perfect
31/10/13
no comment
31/10/13
I was impressed how fast the parcel i sent on friday to italy arrived. It left my place on friday and got in italy on wednesday. Thank you
31/10/13
It's great to see you are so pleased with our own International service :-)
Very good service for such a value. Everything right on time, both collection as delivery. Thanks
31/10/13
Excellent communication, collected on time thanks
31/10/13
Great
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
Very good service very impressed and will defiantly use again!
31/10/13
Fantastic news, Thank you very much :-)
contact number rather than email help
31/10/13
No comment left by this customer.
31/10/13
best service around have been using this company for about 3 years now and the best on the market
31/10/13
Thank you so much for your long term business :-)
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