We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,466 reviews.
No comment left by this customer.
18/11/13
Same day collection might be nice, sometimes
18/11/13
Honestly there is nothing to add to your great service. So happy with it
18/11/13
Brilliant news!!
The pick up was 3 hours late and when I phoned the courier direct it wasn't even on their system. Will not use again.
18/11/13
You could make the web site and process a lot easier
18/11/13
No comment left by this customer.
18/11/13
good service and quick and cheap thanks
18/11/13
No comment left by this customer.
18/11/13
No comment left by this customer.
18/11/13
I waited in all day for the parcel to be collected and they didnt turn up till the following day.
18/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
The constant demand for feedback is your only failing
18/11/13
Once again, a hassle free transaction via City Link
18/11/13
No comment left by this customer.
18/11/13
No comment left by this customer.
18/11/13
Collection and delivery on time, item arrived safely, Perfect!
18/11/13
parcel not collected,status on Courier stayed as "for collection", meaningless communication with Courier do they read feedback?
18/11/13
Our Response: They do read the feedback we send them but in huge businesses making the necessary changes takes time. On behalf of the courier concerned though please accept our apologies for their failing.
Excellent service, thank you
18/11/13
And a big thank you to you too ;-)
Fantastic Buyer was happy Excellent Service
18/11/13
Prompt collection, super value, delivered as promised, what more could you want.
18/11/13
Very easy to do, excellent service
17/11/13
no comment
17/11/13
I am pleased with collection and delivery . tessa is great.
17/11/13
Thank you and we all love Tessa too :-)
no comment
17/11/13
no comment
17/11/13
no comment
17/11/13
I had no conformation the parcel had been collected I had to call my seller to find out if the item had been collected
17/11/13
no comment
17/11/13
Perfect! Great price & service.
17/11/13
no comment
17/11/13
Courier failed to turn up. Parcel monkey directed me directly to the courier company as opposed to dealing with the problem on my behalf.
17/11/13
Our Response: That is not correct but I am sorry you feel that way.
no comment
17/11/13
Excellent service and good value.
17/11/13
no comment
17/11/13
excellent service just wish collection time could be more precise
17/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
17/11/13
fast, simple. happy.
17/11/13
The label sent did not have my name on it. Would have helped if it did.
17/11/13
no comment
17/11/13
yet again top notch service keep up the good work
17/11/13
No comment left by this customer.
17/11/13
