We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,796 reviews.
no comment
03/01/14
The parcel was not delivered within the stated time period, but did still arrive on time
03/01/14
Collection and Delivery timing excellent. 2 items were broken however.
03/01/14
Very quick and simple process... Thanks
03/01/14
Came when they said they would & arrived next day no probs
03/01/14
no comment
03/01/14
Thank you for getting the important package from A to B. You held up your end with out any problems. Though, the prices are without VAT ....
03/01/14
Simple, efficient and competitively priced service
03/01/14
Where do I start! No Collection on date booked, Delivered 5 days Late (paid for NEXT DAY!), Poor unhelpful service from representative
03/01/14
VERY GOOD SERVICE BUT A BIT EXPENSIVE
03/01/14
no comment
03/01/14
no comment
03/01/14
Deliver when you say you will not 5 days later
03/01/14
A very efficient and straightforward service
03/01/14
excellent as ever
03/01/14
working out which delivery package was correct was a bit of a challenge, but otherwise all went well.
03/01/14
You were very good as always
03/01/14
no comment
03/01/14
As ever, fast and highly competitive.
03/01/14
Poor cost given by parcel monkey on a follow up parcel quote (UPs three times lower)
03/01/14
Excellent service
03/01/14
The collection by City Link was done by somebody who clearly couldn't read and follow English instructions
03/01/14
Communication was excellent, the courier (city link) turned up on time, the tracking was prompt and informative, !st class all round thanks
03/01/14
Parcel left in porch for collection, taken while out & receipt put through letter box. Great service.
03/01/14
First time I've used this service and will be using weekly now. Wld be nice to have text alert to time of arrival.
03/01/14
Thank you for making your first booking with us and it's great to see you will be coming back again soon :-)
no comment
03/01/14
Wery fast next day delivery. Thank you.
03/01/14
Although parcel was not received by recipient until after christmas, it was not your fault, I rate service & price excellent, thank you.
03/01/14
Prompt collection, quick delivery and great price - can't fault the service!
03/01/14
no comment
03/01/14
Extremly easy to set an account up, very straight forward and efficient in both placing order and pick up. Would use again without doubt.
03/01/14
Fantastic news, Thank you very much :-)
My parents parcels i booked for them didnt get picked on the day we booked, had to wait a whole extra day in- very annoying when need to go
03/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection during the run up to Christmas. Rest assured we will speak to them about this.
Fast delivery, no problems with collection
03/01/14
no comment
03/01/14
no comment
03/01/14
no comment
03/01/14
really good
03/01/14
Fast always - very good!
03/01/14
Thank you very much :-)
Paid for a next day delivery, but it arrived 3 days later. Not happy about that
03/01/14
Our Response: Your item was collected on a Friday and delivered in France on the following Monday. What is wrong with that??
VERY PLEASED WITH THE SERVICE.MY PARCEL ARRIVED IN GREAT TIME.WILL USE PARCEL MONKEY AGAIN.
03/01/14
Fantastic news, Thank you very much :-)
