We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,962 reviews.
No comment left by this customer.
16/12/13
usual quick efficient service
16/12/13
used this service twice now. brilliant!
16/12/13
No comment left by this customer.
16/12/13
I was led to Parcel Monkey as I had a large parcel of 54kg and 193cm tall, the vehicle was not suitable for my parcel to remain upright
16/12/13
No comment left by this customer.
16/12/13
Always as promised and no complaints from the other end either, thank you
16/12/13
Tracking could be improved, however son in Oz just sent a message to say parcel has arrived, so I'm very happy with service on the whole
16/12/13
very good
16/12/13
Painless and efficient
16/12/13
No comment left by this customer.
16/12/13
My parcel was uplifted on 3rd December and it hasn't reached it's destination. No one knows where it is and no one seems to want to help me.
16/12/13
parcel not collected/chased citilink nextday/said they'd try to get back that day!no call to update,courier showed up later. No apology.
16/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
16/12/13
good service
16/12/13
Prompt pick up service at ggod price
16/12/13
Parcel collected and delivered on time. Excellent service and much cheaper than usual couriers. Would certainly use parcel monkey again.
16/12/13
Fantastic news, Thank you very much :-)
Very impressed, very easy to use, collected as and when agreed. Will definately use again.
16/12/13
No comment left by this customer.
16/12/13
Easy to arrange collection, delivery was prompt. Item damaged on arrival
16/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great early pick up simple to use
16/12/13
Excellent service
16/12/13
No comment left by this customer.
16/12/13
Good service at a good price. Will use again.
16/12/13
Brilliant news!!
No comment left by this customer.
16/12/13
good service as always
16/12/13
One of the items arrived smashed despite being well packaged
16/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
100% can not fault up to now very pleased.
16/12/13
Thank you very much :-)
Good fast service
16/12/13
No comment left by this customer.
16/12/13
Great service.
16/12/13
every thing was as you said, i was pleased with the service all round, will be using parcel monkey again. thank you
16/12/13
And a big thank you back for booking with us :-)
No comment left by this customer.
16/12/13
parcel sent on the 9th, now the 16th still not arrived. very poor service
16/12/13
This order was not collected on day arranged necessitating a costly re-arrangement for the parcels. Did not realise you were a agent only
16/12/13
Good service
16/12/13
Item collected 9/12, status shows delivery failed 12/12, no updates in last four days, no idea if my item has been delivered. Poor.
16/12/13
Our Response: The receiver would have been left a card to make contact with DX and give them a date when they will be home to receive the item.
very happy with service
16/12/13
No comment left by this customer.
16/12/13
No comment left by this customer.
16/12/13
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