We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,962 reviews.
The only comment I would make is :- If possible narrow the time for collection/delivery.
17/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
17/12/13
fantastic - Gr8 - well happy
17/12/13
Excellent service, highly recommended Parcelforce 24 service
17/12/13
Frustrating trying to find info on the website but my parcel was collected and delivered ok.
17/12/13
The box was broken in transit and several parts of the bike were lost! Not impressed!
17/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
its ok..i will use the service again, but every time i book the collection, im scared it will not be picked up.
17/12/13
This was an abso brilliant service. We were very impressed not only with the charges but the speed of the delivery. First class.
17/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
17/12/13
Fantastic Service
17/12/13
Allowing directions for the collection address.
17/12/13
No comment left by this customer.
17/12/13
No comment left by this customer.
17/12/13
Excellent service at a reasonable cost. Will use again.
17/12/13
Very good service. Courier was on time, polite & helpful.
17/12/13
I was very impressed with the clear concise information showing once the parcel was delivered. Thank you!
17/12/13
Excellent service - collected and delivered as promised.
17/12/13
Was getting a bit concerned as I wasn't able to track and didn't know it had arrived until I received feedback from my customer.
17/12/13
Our Response: DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
Worked like a dream, picked up and delivered on time and in good condition. very professional service would use again and recommend!
17/12/13
Fast, cheap, picks up from your door which is great. Marked down as insurance cover is useless.
17/12/13
No comment left by this customer.
17/12/13
Very prompt delivery
17/12/13
Parcels went to wrong addresses even though I labelled correctly in UK. Not your fault.
17/12/13
Very fast service to Germany, delivered within 48 hours very reasonable rates.
17/12/13
No comment left by this customer.
17/12/13
Reliable. That's why I always choose Parcel Monkey/City Link
17/12/13
Although there is a telephone no on the parcel, they can't find the place and parcel still undelivered!!
17/12/13
No comment left by this customer.
17/12/13
Parcel was picked up and delivered promptly. I have never used this service before but will definitely be using it in future! Thank you!
17/12/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
17/12/13
No comment left by this customer.
17/12/13
No comment left by this customer.
17/12/13
it would be helpful if a time slot could be given ,eg, 8.00am/12.00 or 12.00pm /18.30pm
17/12/13
Excellent next day service large fragile parcel delivered with care would defiantly use you again and recommend to friends
17/12/13
I waited on 10dec all day parcel not collected phoned on 11th in parcel still not collected til 12th dec
17/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
17/12/13
No comment left by this customer.
17/12/13
Great no hassle service. Thank you
17/12/13
Didn't receive 1st parcel label via e-mail so missed 1st pickup and had to rearrange
17/12/13
no one turned up on first day to collect parcel. had to then rebook next day & was told lies by your callcentre staff
17/12/13
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