We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,796 reviews.
We were promised on 2 different days that you'd collect our parcel, but didn't turn up on either day. I'd like the money back
06/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
06/01/14
Great service .
06/01/14
Fantastic news, Thank you very much :-)
Would have been very good but wasn't delivered next working day as stated. It got there though just a day late.
06/01/14
Excellent service
06/01/14
great service from parcel monkey now using Parcelforce 24 (City link was unreliable)
06/01/14
No comment left by this customer.
06/01/14
collected on time bary good
06/01/14
Excellent service I do not have any negative comments thank you
06/01/14
Great service. Thanks :)
06/01/14
And a big thank you back for booking with us :-)
you delivered waht you said you would
06/01/14
Really good, cheap and quick!
06/01/14
No comment left by this customer.
06/01/14
you took my booking for th Friday but the courier was unable to deliver that day so we had to rearrange. Courier very helpful
06/01/14
very happy with your service find booking very easy
06/01/14
Brilliant news and thank you very much :-)
No comment left by this customer.
06/01/14
No comment left by this customer.
06/01/14
Happy with service though parcel must have been tossed about quite a bit as wrapped presents inside parcel were torn
06/01/14
No comment left by this customer.
06/01/14
Great work , picked up and delivered on time, will use again
06/01/14
No comment left by this customer.
06/01/14
Excellent service and great value for money.
06/01/14
No comment left by this customer.
06/01/14
Parcel picked up and delivered as advertised - no mess, no fuss - thanks
06/01/14
No comment left by this customer.
06/01/14
I always use parcel monkey and I'm so pleased with the service I recieve. My parcels always arrive safely and in time.
06/01/14
That's great to know, Thanks very much :-)
No comment left by this customer.
06/01/14
No comment left by this customer.
06/01/14
Excellent service would use your company again thanking you
06/01/14
Usual driver, usual courier company, usual service. Arrived just fine and arrived before 12 next day, added bonus!
05/01/14
Fantastic news, Thank you very much :-)
Excellent service & Hassle free.
05/01/14
Courier didn't turn up the first day, and have since lost my parcel
05/01/14
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
no comment
05/01/14
So straightforward I didn't even notice the parcel had gone
05/01/14
no comment
05/01/14
Great value service from PM and City Link. More accurate feedback during transit would be good. At one point one of the parcels disappeared!
05/01/14
Cheap and Easy to use! Will use again. Also, please give discount to people who use more than once/twice.
05/01/14
Our rates are already heavily discounted across all the services we offer.
no comment
05/01/14
Excellent. Took 4 parcels to depot on Monday 30th Dec and all 4 were delivered by 1pm on New years Eve.Keep up the good woork
05/01/14
Fantastic news, Thank you very much :-)
no comment
05/01/14
