We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,796 reviews.
i only wish it was easier to get in contact with one of your team if things go wrong as it did for me the other day. always pleased though
07/01/14
the collection was ridiculously early with no warning, or knocking, a card was left but no attempt for contact
07/01/14
Our Response: 08:35 is not ridiculously early in our opinion.
no comment
07/01/14
urgent parcel, paid for next day by noon but got no collection, Courier said they had no instruction from parcel monkey, bad service
07/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this. They did have your details as without them you would not have been sent an email with labels. Once again sorry though.
excellent service at a very competetive price. Blows royal mail away. Thank you.
07/01/14
Fantastic news, Thank you very much :-)
i send two parcels on 31st of December it take 4 days and I still pay the same rate
07/01/14
Our Response: Your item was collected on New Years Eve and delivered on January 3rd. It was a 48hr service so considering the Bank Holiday this was an acceptable transit time.
Perfect service,many thanks guys!!!!On time delivered,highly recommending to all!!!
07/01/14
Fantastic news, Thank you very much and it's great to see you will be recommending us.
The parcel was picked up a day late, which meant it was late for the recipient. Otherwise a well priced service.
07/01/14
Excellent service fast and reliable
07/01/14
Good efficient service thankyou
07/01/14
And a big thank you to you too ;-)
my cooker arrived with one leg bent, the other off. The delivery person had clearly dragged it across the drive. damage to the side and back
07/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Excellent Allround Service
07/01/14
no comment
07/01/14
Excellent service. Shame you don't deliver outside the uk as well
07/01/14
I am very happy with the service. Thank you very much
07/01/14
Great, fast, cost effective. Keep it up!
07/01/14
We will always try our very best.
No comment left by this customer.
07/01/14
brilliant service
07/01/14
Brilliant news!!
the parcel was delivered next day. It was 2 working days later than expected. if you count the weekend 4 days late
07/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over the New Year period. Rest assured we will speak to them about this.
Delivery a day later than scheduled.
07/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over the New Year period. Rest assured we will speak to them about this.
No comment left by this customer.
07/01/14
Will use you in the future
07/01/14
Fantastic news, Thank you very much :-)
No one turned up and the courier company say that you never passed them my details however you did take my money. Terrible
07/01/14
Our Response: Tracking shows the item was collected on December 30th and delivered on New Years Eve. It was signed for by L. Sparks at 09:30.
No comment left by this customer.
07/01/14
None needed so far a very good service and easy to use ty
07/01/14
parcel was left in unsecure place and forged signature. complaint to parcelforce ignored as i went through you. will not be using again
07/01/14
Our Response: i am sorry to read that but if you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
07/01/14
The item was received totally smashed and useless
07/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Very pleased, on time and helpful.
07/01/14
Brilliant news and thank you very much :-)
Parcel lost not delivered
07/01/14
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
thanks
07/01/14
Excellent service, will use again, thanks very much
07/01/14
Fantastic news, Thank you very much :-)
Early collection. Smooth transaction. Many thanks.
07/01/14
I had paid for a premium service and the parcel did not turn up the day stated, I had to email Courier to prompt them.
07/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over the New Year period. Rest assured we will speak to them about this.
No comment left by this customer.
07/01/14
Collection booked, but no time slot provided so had to contact Parcel Force myself.
07/01/14
Our Response: We make it clear that there is an "Anytime" collection window.
excellent service has always thankyou
07/01/14
Fantastic news, Thank you very much :-)
No comment left by this customer.
07/01/14
Superb. Thanks.
07/01/14
No comment left by this customer.
07/01/14
