We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,055 reviews.
Will use you in the future
07/01/14
Fantastic news, Thank you very much :-)
No one turned up and the courier company say that you never passed them my details however you did take my money. Terrible
07/01/14
Our Response: Tracking shows the item was collected on December 30th and delivered on New Years Eve. It was signed for by L. Sparks at 09:30.
No comment left by this customer.
07/01/14
None needed so far a very good service and easy to use ty
07/01/14
parcel was left in unsecure place and forged signature. complaint to parcelforce ignored as i went through you. will not be using again
07/01/14
Our Response: i am sorry to read that but if you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
07/01/14
The item was received totally smashed and useless
07/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Very pleased, on time and helpful.
07/01/14
Brilliant news and thank you very much :-)
Parcel lost not delivered
07/01/14
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
thanks
07/01/14
Excellent service, will use again, thanks very much
07/01/14
Fantastic news, Thank you very much :-)
Early collection. Smooth transaction. Many thanks.
07/01/14
I had paid for a premium service and the parcel did not turn up the day stated, I had to email Courier to prompt them.
07/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over the New Year period. Rest assured we will speak to them about this.
No comment left by this customer.
07/01/14
Collection booked, but no time slot provided so had to contact Parcel Force myself.
07/01/14
Our Response: We make it clear that there is an "Anytime" collection window.
excellent service has always thankyou
07/01/14
Fantastic news, Thank you very much :-)
No comment left by this customer.
07/01/14
Superb. Thanks.
07/01/14
No comment left by this customer.
07/01/14
One of my items were damaged,one box was torn leaving a hole that damaged my goods,can you get in touch as to myself claiming for damage
07/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
the parcel was booked for last thursday but was only collected on monday
07/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
The parcel was smashed/crushed my daughters present ( a dress ) has had to be gently hand washed - very disappointed.
07/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
06/01/14
Ensure that parcels are collected on the stated day by your couriers
06/01/14
One courier didn't show and still waiting for their return
06/01/14
Good as always 100%
06/01/14
Fantastic news, Thank you very much :-)
no comment
06/01/14
Collection not attempted by Courier as planned. Had to waste time to reschedule, my customer unhappy
06/01/14
Excellent - Thank you
06/01/14
no comment
06/01/14
Excellent service helping with my awkward sender, but did wait for ages on hold trying to phone.
06/01/14
Give a morning or afternoon collection & not expect someone to stay in from 8am until 6pm
06/01/14
We would love to but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Never came to collect parcel, no explanation given, no attempt to re arrange collection, poor attempt to find property on original attempt
06/01/14
thank you very much for the service you provided me with, a suggestion would be, if you could give your customers a 2 hrs window slot for pa
06/01/14
offer packaging for items eg bikes
06/01/14
Item was lost in transit, when arrived packaging was all damaged along with the item... I did call Courier with little response!!
06/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Excellent delivery to the Netherlands in 3 days, no complaints
06/01/14
Fantastic news, Thank you very much :-)
no comment
06/01/14
no comment
06/01/14
Great Service
06/01/14
