We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,962 reviews.
Excellent service and very quick
16/12/13
No comment left by this customer.
16/12/13
I was very impressed at how efficient and smooth the booking system was
16/12/13
Simple, good service & site. Great prices
16/12/13
Cheap, easy to use and parcel was picked up correctly :-)
16/12/13
Fabulous service! Good price and quick delivery to New Zealand! Will use you again!
16/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
16/12/13
would be better if you gave a time window for collection rather than the whole day
16/12/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
16/12/13
Very happy
16/12/13
No comment left by this customer.
16/12/13
Excellent Service at a competetive price....thanks Parcel Monkey
16/12/13
Item delivered in good time. Costs keep increasing. No low pricing for smaller packages to compete with RM.
16/12/13
Our prices rise once a year when we discuss our accounts with each courier we work with. A courier is not going to make money if they drive to your house to collect a small item and then drive it to someone else and deliver it.
Everything went well :)
16/12/13
No comment left by this customer.
16/12/13
no comment
16/12/13
no comment
16/12/13
no comment
16/12/13
Pleased with service , will and have used again
16/12/13
no comment
16/12/13
no comment
15/12/13
no comment
15/12/13
no comment
15/12/13
very pleased with the service and the price excellent!
15/12/13
no comment
15/12/13
Great! Recommended
15/12/13
Thank you and it's great to see you will be recommending us.
Tremendous service, collected and delivered on time and signed for, no issues. Thank You.
15/12/13
no comment
15/12/13
When enetering the delivery and sender address - it should highlight which fields are invalid or needed, it wouldn't accept 0 value. :(
15/12/13
no comment
15/12/13
No preblems at all; thanks for good service
15/12/13
Item was not picked up on correct day, it was a day late dispute paying for 24hr delivery
15/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Parcel has not been collected!
15/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Was delivered on time and undamaged great service
15/12/13
DONT USE Courier,THEY NEVER PICKED PARCEL UP,EVEN AFTER THREE REBOOKINGS
15/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
parcel arrived in Melbourne within week of collection
15/12/13
It's great to see you are so pleased with our own International service :-)
I paid for 24hr parcel force which meant getting there next day but it didn't get there until two days later not happy
15/12/13
No comment left by this customer.
15/12/13
Prompt service. Easily tracked overseas parcel every step of the way. Thanks for getting my Christmas gifts to my family safely.
15/12/13
Excellent service. No issue to report
15/12/13
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