We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,055 reviews.
no comment
08/01/14
everything perfect, timing, picking up, attitude, website, monkey logo, everything, hope you will sustain it
08/01/14
No comment left by this customer.
08/01/14
superb service, very quick, on time, good price,A+++
08/01/14
Delivery time stated as 3-5 days. Arrived 9 days after collection, box damaged but contents OK. Tracking not updated so couldn't follow!
08/01/14
Our Response: It is working days so with the New Year holiday period an additional delay did happen. Sorry about that though.
picked up and delivered as expected. Good price for the service.
08/01/14
Fantastic news, Thank you very much :-)
Third time using Parcel Monkey and have been pleased on each occasion with speedy pickup and safe and prompt delivery. Thank you.
08/01/14
Fantastic news!!
very pleased with your service
08/01/14
Delivery people always pleasant and helpful, nice doing business with you
08/01/14
No comment left by this customer.
08/01/14
Your delivery was fast and efficiant,Thank You
08/01/14
No comment left by this customer.
08/01/14
excellent fast service. No problems
08/01/14
good service
08/01/14
No problems. I think you charged a few pence for insurance that I didn't want to pay, but it was only a few pence and the parcels arrived ok
08/01/14
absolutely brilliant , i will use you again .
07/01/14
Parcel not delivered next day and no update to follow on Courier very very unhappy
07/01/14
Our Response: Your item was delivered on the correct day considering all shipments collected on New Year's Eve are not trunked overnight for obvious reasons.
very good, thank you
07/01/14
the parcel is still sitting in my living room
07/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
i only wish it was easier to get in contact with one of your team if things go wrong as it did for me the other day. always pleased though
07/01/14
the collection was ridiculously early with no warning, or knocking, a card was left but no attempt for contact
07/01/14
Our Response: 08:35 is not ridiculously early in our opinion.
no comment
07/01/14
urgent parcel, paid for next day by noon but got no collection, Courier said they had no instruction from parcel monkey, bad service
07/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this. They did have your details as without them you would not have been sent an email with labels. Once again sorry though.
excellent service at a very competetive price. Blows royal mail away. Thank you.
07/01/14
Fantastic news, Thank you very much :-)
i send two parcels on 31st of December it take 4 days and I still pay the same rate
07/01/14
Our Response: Your item was collected on New Years Eve and delivered on January 3rd. It was a 48hr service so considering the Bank Holiday this was an acceptable transit time.
Perfect service,many thanks guys!!!!On time delivered,highly recommending to all!!!
07/01/14
Fantastic news, Thank you very much and it's great to see you will be recommending us.
The parcel was picked up a day late, which meant it was late for the recipient. Otherwise a well priced service.
07/01/14
Excellent service fast and reliable
07/01/14
Good efficient service thankyou
07/01/14
And a big thank you to you too ;-)
my cooker arrived with one leg bent, the other off. The delivery person had clearly dragged it across the drive. damage to the side and back
07/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Excellent Allround Service
07/01/14
no comment
07/01/14
Excellent service. Shame you don't deliver outside the uk as well
07/01/14
I am very happy with the service. Thank you very much
07/01/14
Great, fast, cost effective. Keep it up!
07/01/14
We will always try our very best.
No comment left by this customer.
07/01/14
brilliant service
07/01/14
Brilliant news!!
the parcel was delivered next day. It was 2 working days later than expected. if you count the weekend 4 days late
07/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over the New Year period. Rest assured we will speak to them about this.
Delivery a day later than scheduled.
07/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over the New Year period. Rest assured we will speak to them about this.
No comment left by this customer.
07/01/14
