We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,962 reviews.
no comment
14/12/13
The man picking it up was helpful and pleasant.
14/12/13
Our Response: So why just 3 stars?
Well Done again !!!
14/12/13
I was impressed by the service and would definitely use again without hesitation.
14/12/13
Brilliant news!!
collected on time, delivered within 3 days, good value service!
14/12/13
Fast next day delivery at the best price, perfect.
14/12/13
I apparently needed paperwork for receipt of my parcel to be registered.This was not obvious from pages I read on your website
14/12/13
You do what it says on the tin.... Perfect thanks
14/12/13
The parcel worth acoue of hundred pounds was lost and we couldn't get hd of anyone to chase it!! We will never use this service again.
14/12/13
Our Response: I am sorry to read that your item has gone missing in transit. You have just contacted our dedicated online support team who will look into this further for you.
Not good. 24 hour parcel collection arranged for 5-12-13 by Courier. Still not been collected yet after 9 days???
14/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
14/12/13
no comment
14/12/13
no comment
14/12/13
no comment
14/12/13
no comment
14/12/13
We were very pleased with all aspects of the service you provided
14/12/13
Fantastic news, Thank you very much :-)
delivered on time and card left as no one available to take delivery
14/12/13
Very impressed with the speed of delivery. Comforting to know that your package is insured.
14/12/13
Keep the god work
14/12/13
We will always try our very best.
Service is very good anyway.
14/12/13
no comment
14/12/13
Next day delivery turned out to be 3 working days. Box damaged on arrival, wrapping on all presents inside torn and 1 item broken
14/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
14/12/13
no comment
14/12/13
Easy to use and cheaper than the others. Parcel arrived really quick too, brilliant :)
14/12/13
Fantastic news, Thank you very much :-)
Always an excellent service and very competitively priced. Keep up the good work & Merry Christmas.
14/12/13
We will always try our very best and a Merry Christmas to you too :-)
Half the price of RM and delivered in 2 days instead of 2 weeks. We will use parceldonkey again.
14/12/13
The service was easy to use, but my second batch of parcels through Citylink arrived burst open as if someone had looked inside
14/12/13
fast delivery - same as always! :-)
14/12/13
no problems with both deliveries
14/12/13
Can't think of anything, great service
14/12/13
Brilliant news!!
no comment
14/12/13
Maybe if you were able to provide the service your customers pay for, that would be a start, and how about telling the truth instead of lies
14/12/13
Our Response: We don't lie to our customers as we have no reason to. If things go wrong we will try and help as many of the reviews here show.
A+++++++++++++++++++++
14/12/13
Thank you very much :-)
City link could do with narrowing collection window.
14/12/13
We agree with you on that one.
did what you said - perfect
14/12/13
no comment
14/12/13
Parcel went to East Sussex Monday my daughter phoned to say parcel had been received next day Congrats will always use you .
14/12/13
Brilliant news and thank you very much :-)
Very good
14/12/13
very poor service. the parcel was delivered with 1 day delay and delivered to neighbors without even ring on the door bell.
14/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
