We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
The courier broke the goods in transit. The driver stank of alcohol and cigarettes.
13/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
I had to wait all day for the courier to pick up. Would be good to give a time window (am or pm) even for collection of parcels.
13/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent efficient service. Whats more to say. Very satisfied customer.
13/12/13
First time user, fast delivery to recipient. Very happy, thank you
13/12/13
Thank you for making your first booking with us and please come back soon :-)
The service was very good on collection and delivery...Thank you!
13/12/13
Excellent service, except if sending computer equipment which you won't insure, you still ask to specify an insurance value - confusing!
13/12/13
good price and fast delivery
13/12/13
No comment left by this customer.
13/12/13
No comment left by this customer.
13/12/13
easy to use and quick service
13/12/13
It would be good to have a smaller time slot for pick up even am/pm would help ( this was picked up at 5.20 pm )
13/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent! Very cost effective! We will be using you again :)
13/12/13
No comment left by this customer.
13/12/13
I sent the parcel to Kazakhstan, it was collected and arrived on time, I am very happy, big thanks to MP, will use your service again.
13/12/13
Parcel Monkey is brilliant, parcel picked in England on 5th December, safely delivered in Australia 6 days later
13/12/13
It's great to see you are so pleased with our own International service :-)
day late for collection.. impossible to get thru on phone
13/12/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
Could not track parcel online,didn't recorgnise number so had to phone parcelforce on premium rate no to track
13/12/13
Our Response: The tracking link for the booking concerned works fine so there was no need to call ParcelForce.
Very good allround service. Couldn't be better!
13/12/13
Would be better if you gave more detail on tracking.
13/12/13
DX are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
Very good service. Very obliging driver Mr Jones who signed my receipt form. Good prompt friendly service. Would recommend
13/12/13
Fast, quick, and trouble free! Thanks!
13/12/13
Terrible no one came to collect the parcel
13/12/13
super fast service -thanks!
13/12/13
no comment
13/12/13
Really impressed with Citylink
13/12/13
That's great news and we will make sure we pass on your praise to the company.
twice let down will never use you again lost money you should change your buisness model and get a phone
13/12/13
Our Response: We have a dedicated online support team who look into all issues raised by our customers.
Very efficient, good price, delivered next day.
13/12/13
Fantastic news, Thank you very much :-)
no comment
12/12/13
EXCELLENT SERVICE - WILL DEFINITELY BE USING AGAIN :))
12/12/13
Brilliant news!!
no comment
12/12/13
A*
12/12/13
Ok but abit confusing esp as printing isnt clear.
12/12/13
after spending £60 for same day delivering i could not confirm delivery for 4 days thus losing the benefit. should have posted 1st class
12/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Great thanks!
12/12/13
And a big thank you to you too ;-)
great service, easy to deal with, and lovely staff at the depot. will use you again. x
12/12/13
Fantastic news xx
Service excellent thank you
12/12/13
No comment left by this customer.
12/12/13
hey i didnt recieve a phone call and was in both days. Pretty rubbish to be honest. Please can you refund me the 20+ pounds you owe me
12/12/13
Our Response: Tracking shows the parcel was refused handover when the driver called to collect.
No comment left by this customer.
12/12/13
Very good service at the right price
12/12/13
Thank you very much :-)
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
