We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,055 reviews.
Excellent service all round. Well done.
14/01/14
Good shipping. Expensive insurance.
14/01/14
No problems, parcel delivered with thanks
14/01/14
Excellent, affordable service as always, many thanks, I will use you again and again!
14/01/14
Brilliant news!!
No comment left by this customer.
14/01/14
I was a little worried ( but all was ok in the end- delivere!) because the bar code was missing and the driver did not have a label with him
14/01/14
Courier have been incredibly unprofessional, the parcel was eventually picked up 3 days late after multiple phone calls made each day.
14/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Price was good but collection didn't happen on the day your email suggested so I had to stay home the following day.
14/01/14
The parcel still has not arrived and it was also collected 2 days late
14/01/14
2 failed collections, no reply to complaint except automated email, made collection myself. Bitterly disappointed, want refund - no service!
14/01/14
No comment left by this customer.
14/01/14
excellent, would use again
14/01/14
Great! Thanks. I will use you again. X
14/01/14
absolutely excellent service and i shall be using you in future.
13/01/14
because monkey parcel doesn,t delivered on time
13/01/14
collected and delivered on time
13/01/14
very efficient service thanks only improvement would be to give a estimated a pickup time
13/01/14
Had an issue with your T&Cs being different to that of DX... caused a standoff with carrier but they took parcel in the end :)
13/01/14
no comment
13/01/14
I would like to be able to book a (lower cost) 2-3 day CityLink service. You only seem to offer next day.
13/01/14
We offer what City Link provide. If they did this then we would gladly provide it to our customers.
Great as always
13/01/14
No problems at all
13/01/14
no comment
13/01/14
no comment
13/01/14
no comment
13/01/14
no comment
13/01/14
No changes needed
13/01/14
no comment
13/01/14
Great 48 hour service - thank-you.
13/01/14
Best parcel service I have used. Would recommend over all the competition. Well done Parcel Monkey. Brilliant.
13/01/14
Thank you and it's great to see you will be recommending us.
Excellent, picked up and delivered safely by Parcelforce - difficult to find out what time "anytime" was, which was tricky for work pick up
13/01/14
no comment
13/01/14
no comment
13/01/14
Fantastic the city link driver was very helpful and I will be using you again
13/01/14
Your system is easy to use and parcels picked up and delivered as advertised, enough said.
13/01/14
no comment
13/01/14
no comment
13/01/14
The courier compant DXD did not pick my item up on the Thursday that its was aranged for, so had to wait till Monday for it to be delivered
13/01/14
Item bought without delivery. U collected it from a garden pick up point and delivered it to me next day. Easy to use, quick service. Great
13/01/14
verry good thanks :)
13/01/14
