We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
I was able to track my order and work out when it would get here, also very reasonably priced
12/12/13
The parcel was not collected on the day you said it would be (Friday 6th) . I waited in all day. It didn't get collected until Mon 10th.
12/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
12/12/13
Efficient service at a gréât price
12/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
12/12/13
not kept up to date at all with missing info and follow up requests, i found out more in 5 mins than your CS knew or would attempt.
12/12/13
Our Response: I am sorry to read that.
No comment left by this customer.
12/12/13
good service
12/12/13
Fast. quick and efficient service. Will use Parcelforce rather than City Link in the future
12/12/13
No comment left by this customer.
12/12/13
It did what it said on the tin.
12/12/13
No comment left by this customer.
12/12/13
I'm disappointed as when the parcel leaves the uk you cannot track your item ??? It states that you can track the item , which u cannot ??
12/12/13
Our Response: If you click on the green tracking globe next to the order details in your account then you can see all the tracking information.
Pick-up ontime delivery ontime. Admin easy and parcel was delivered in mint condition. VG service
12/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
My only compliant is I did not receive any confermation of the parcel having been delivered and as I was unable to trace it I am still unsur
12/12/13
If you click on the green tracking globe next to the order and then click on "view POD" you will see all the information you need.
very good service
12/12/13
i was out of town and was sent email saying i had missed collection. spent ages chasing to find it had already been delivered
12/12/13
Well communicated re collection date & time and item was collected as scheduled.
12/12/13
Fantastic news, Thank you very much :-)
Great service, very convenient, packages arrived in just 2 days. However, being able to select a slot for pick up would be helpful.
12/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
12/12/13
good this time but my last delivery to Brazil was a disaster as you never resolved my complaint
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
excellent service. parcelforce courier was very polite and helpful. will definitely use your service again.
12/12/13
Fantastic news, Thank you very much :-)
Easy. Punctual. Brilliant.
12/12/13
Still not delivered 10 days on fob me off to Courier I placed the order with you to deliver the parcel, Courier were helpful will use them next time
12/12/13
No comment left by this customer.
12/12/13
Collection van did not arrive until 3pm (Friday) so most of day waiting around. However, delivery Saturday lunchtime was very quick!
12/12/13
good communication non probs thanks.will use again.
12/12/13
Fantastic news, Thank you very much :-)
The package arrived damaged. I've had to refund the customer
12/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
12/12/13
Very good, Thank you.
12/12/13
You should have a point of contact at least. The parcel was picked up on Thursday but was delivered on Monday I was expecting a next day del
12/12/13
The service you booked is advertised as 24 / 48 hours.
Very good service as normal.
12/12/13
fantastic service!! thanks
12/12/13
No comment left by this customer.
12/12/13
Very impressive
12/12/13
No comment left by this customer.
12/12/13
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