We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,647 reviews.
fast and on time
23/12/13
Would help if the phone was answered. Otherwise, very pleased.
23/12/13
Dropped parcel off just what I wanted, arrived next day, driver noted delivery instructions, very good service.
23/12/13
Quick and friendly! thank you
23/12/13
the parcel was not picked up and the id codes I had did not allow me to register a complaint or request a refund
23/12/13
No comment left by this customer.
23/12/13
No comment left by this customer.
23/12/13
Excellent price and fast service
23/12/13
No comment left by this customer.
23/12/13
No comment left by this customer.
23/12/13
VEry good and convenient service
23/12/13
It would be easier if you could give a time frame when the parcel will be picked up.
23/12/13
Excellent service - have already used them again
23/12/13
Excellent service, simple to use website, picked up and delivery on time, great!
23/12/13
No comment left by this customer.
23/12/13
City-link continue to not turn up on the day requested!
23/12/13
None to give went exactly as expected
23/12/13
Fantastic service. Picked up on Monday as planned and delivered to my Sister in New Zealand the following Monday.
23/12/13
Excellent service - Thank you.
23/12/13
you did what was expected of you, as they say it does what it says on the tin,
23/12/13
Good Will use again
23/12/13
very good as usual thanks
23/12/13
No comment left by this customer.
23/12/13
It was ideal for us..we could deposit the parcel in our own time and were assured of its security
23/12/13
No comment left by this customer.
23/12/13
Great service thank you
23/12/13
First time I've used you, most impressed, and driver was equally helpful and considerate
23/12/13
The parcel was picked up 3 days late!!!!!!!!!!!!!!!!!!!!!!
23/12/13
No comment left by this customer.
23/12/13
Collected a day later than advised. Prompt next day delivery. Courteous drivers.
23/12/13
No comment left by this customer.
23/12/13
very good, quick pick up and delivery
23/12/13
The DX tracking status of VL wasn't explained, I had to contact recipient to check he had received. OTOH pickup & time to deliver v. good.
23/12/13
Great service would have preferred a time block for the collection rather than all day but other then that very pleased
23/12/13
No comment left by this customer.
23/12/13
No comment left by this customer.
23/12/13
no complaints at all. speedy delivery of parcel
23/12/13
I found the service very officient and prompt thought maybe an email to let me know the parcel was delivered with date would be very helpfu
23/12/13
Cost as promised, collected as promised, delivered as promised. What more can you ask? 10/10 so far as I can tell.
23/12/13
repeat customer. awesome service. awesome price. won't ever use royal mail again for parcels!!!
23/12/13
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