We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
Would be good to have automatic feedback that my parcel had been delivered. I had to using the tracking service.
12/12/13
Which is exactly what it's there for.
no problems I'm aware of although recipient hasn't confirmed arrival as yet
12/12/13
Tracking, which you can check, shows Signed for by 'MAX' at 15:28 on Wednesday 4th December.
total lack of cumuation and unacepital length of time on hold ,a rubbisch service
12/12/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
12/12/13
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12/12/13
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12/12/13
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12/12/13
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12/12/13
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12/12/13
No comment left by this customer.
12/12/13
Did not collect parcel
12/12/13
Our Response: Tracking shows not only did they collect but the item was signed for by 'GODLEY' at 10:00 on Monday 9th December.
No comment left by this customer.
12/12/13
very pleased with service
12/12/13
Great service first time we have used them, will use them again. Thank you for great service keep up the good work
12/12/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
12/12/13
no complaints, picked up as agreed, delivered on time, thank you very much, will use you again soon.
12/12/13
You said 2 to 7 days. It arrived safely in 5. I'm happy.
12/12/13
Fantastic news, Thank you very much :-)
Maybe an email or phone call 1 hour prior to pick up, other than that everything went really well !! Very happy with service !!
12/12/13
No comment left by this customer.
12/12/13
Very Please with your service. Excellent
12/12/13
The service was first rate
12/12/13
Brilliant news!!
A week later and my parcel has not been delivered, and it's whereabouts unknown. The tracking data is not complete either.
12/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
My order hasn't been delivered. the tracking says it was delivered, but this is not true. I sent several emails and I raven't answers.
12/12/13
Our Response: Our dedicated support team will need to investigate your claim with the courier concerned and will be in touch shortly.
everything went on time and as l was informed. An easy to use website that even l managed.
12/12/13
Brilliant news!!
Excellent service, price competitive and speedy delivery - thank you!
12/12/13
No comment left by this customer.
12/12/13
10/10
12/12/13
Good reliable and convenient service. Good value too.
12/12/13
a more realistic collection time
12/12/13
No comment left by this customer.
12/12/13
my parcel has not been delivered yet!!! Almost a month now. It is up to ME to sort it out! Will not use you again!
12/12/13
Our Response: Your item is held in customs which as you can understand we have no control over. However we will and are trying to help get this resolved.
good prices, promp pickup and delivered on time.will use again/Thanx
12/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
12/12/13
Excellent next day delivery
12/12/13
No comment left by this customer.
12/12/13
you should allow customers to book your service when we are abroad as we are automatically locked out and you lose the business
12/12/13
But we also lose our exposure to International fraud which was seriously damaging to us before we operated in this way.
No comment left by this customer.
12/12/13
Great service, many thanks and I will continue to use your services.
12/12/13
Fantastic news, Thank you very much :-)
The service was fast, efficient, simple and very good value for money!
12/12/13
First time user of website - took 3 goes to get details input & then lost page as I had to register. Be better to register first
12/12/13
Our Response: Thank you for making your first booking with us and please come back soon :-)
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