We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,962 reviews.
Efficient friendly service parcel collected on time and delivered on time in perfect condition thank you as ever for your great service
15/12/13
I sent 2 parcels in the lat 2 weeks - both arrived a day late
15/12/13
Our Response: At this time of year the couriers have a huge increase in volume to deal with. Sometimes items are delayed for which we do apologise though.
We had two missed collections and very slow communication from yourselves. Very frustrating.
15/12/13
Overall the service was excellent. Parcel was collected and delivered on time and tracking system kept us up to date. Nice service!
15/12/13
Thank you very much :-)
Fantastic service. Will definately use again.
15/12/13
Efficient booking system, parcel collected as requested, excellent service
15/12/13
No comment left by this customer.
15/12/13
Actually did good for a change, 5Xs
15/12/13
fast and easy
15/12/13
fast and furious ! Seriously, an efficient service.
15/12/13
No comment left by this customer.
15/12/13
No comment left by this customer.
15/12/13
No comment left by this customer.
15/12/13
No comment left by this customer.
15/12/13
No comment left by this customer.
15/12/13
Excellent service, thank you
15/12/13
A1 as alway's - still would love a am/pm for delivery
15/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
You delivered from Merseyside on time to Holland within 48hrs. Brilliant service. Well priced. Polite pleasant courier. Delighted!!
15/12/13
No comment left by this customer.
15/12/13
Great service used three times for eBay products
15/12/13
Absolutly discusted with the service the parcels have still not been collected resulting in customer demanding refund so i am now £300 down
15/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
15/12/13
All very good
15/12/13
Fantastic service have used twice wills continue
15/12/13
No comment left by this customer.
15/12/13
Great service
15/12/13
After 10 years of sending parcels to France I have at last found the No1 company who delivers what they say
15/12/13
Brilliant news and thank you very much :-)
No comment left by this customer.
15/12/13
how about you have a telephone customer service?
15/12/13
Parcel monkey end fab, city link end bit worrysome.Fab guy but bar code not recognised then tenterhooks til knew arrived safely. All ok tho
15/12/13
The parcel was not picked up on the day quoted and I stayed in all day 4 nothing. We had difficulty getting in touch with Citi Link or you
15/12/13
No comment left by this customer.
15/12/13
Collected & Delivered on time No problems
15/12/13
No comment left by this customer.
15/12/13
from pick up to delivery your service was excelent don't send parcels often but will definatly use you again
15/12/13
top service thanks
15/12/13
No comment left by this customer.
15/12/13
No comment left by this customer.
15/12/13
No comment left by this customer.
15/12/13
No comment left by this customer.
15/12/13
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