We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,930 reviews.
no comment
05/01/14
first time I have used you.... absolutely fantastic. .. picked up goods 1 day and delivered the next...as promised
05/01/14
Thank you for making your first booking with us and please come back soon :-)
no comment
05/01/14
At this time you are giving a great service
05/01/14
no comment
05/01/14
Great prices great service
05/01/14
no comment
05/01/14
no comment
05/01/14
Simple, speedy and superb!
05/01/14
Our Response: So it should have been 5 stars then!! ;-)
no comment
04/01/14
Driver who picked up the parcel was very friendly. Delivered on time. Easy to track parcel online.
04/01/14
Brilliant news!!
no comment
04/01/14
no comment
04/01/14
no comment
04/01/14
Very pleased overall with service my parcel was in Germany in 2 days many thanks
04/01/14
quick and efficient service
04/01/14
no comment
04/01/14
a last minute parcel of xmas toys delivered on xmas eve as promised! Delighted with the service.
04/01/14
Our Response: So it should have been 5 stars then!! ;-)
flawless service from start to Finnish.
04/01/14
no comment
04/01/14
Very good, simple, straightforward and most importantly good deals
04/01/14
Thank you very much :-)
Giving more of a time slot for collection than 00:00 to 00:00. Alternatively, drop offs at my Hermes collection points or equivalents.
04/01/14
We do provide drop off options.
Parcel first of all not picked up even though waited in all day. No call centre. Called Courier they were rude and hung up.Still no parce
04/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
very good to provide great price, however it would be appreciable to have a better tracking service
04/01/14
no comment
04/01/14
Item was damaged on delivery buyer signed to say damaged
04/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Excellent just wish you could say morning or pm as wait in all day
04/01/14
Really good service from company. Only thing I didn't know the time of collection, but apart from that great
04/01/14
no comment
04/01/14
City link delivered a day later than expected
04/01/14
frequenly let down with collection. paid fir quick service & received an awful service. not happy
04/01/14
Shocking service. On the day collection was booked for, no one turned up and I wasn't informed at all of this.
04/01/14
great service, will use again
04/01/14
fantastic service as usual
04/01/14
a day late collecting again, but gone and delivered
04/01/14
returned to depot due to not being in, re aragnged only to be told time limititations prevent dleivery had 2 coll from depot 60ml round trip
04/01/14
one of the best i have used
04/01/14
No comment left by this customer.
04/01/14
When my parcel was collected there was no need to affix the label I was instructed to print, please correct this on your services.
04/01/14
There is every need to print the label we send you via email.
Good service all round thanks
04/01/14
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