We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,269 reviews.
Giving more of a time slot for collection than 00:00 to 00:00. Alternatively, drop offs at my Hermes collection points or equivalents.
04/01/14
We do provide drop off options.
Parcel first of all not picked up even though waited in all day. No call centre. Called Courier they were rude and hung up.Still no parce
04/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
very good to provide great price, however it would be appreciable to have a better tracking service
04/01/14
no comment
04/01/14
Item was damaged on delivery buyer signed to say damaged
04/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Excellent just wish you could say morning or pm as wait in all day
04/01/14
Really good service from company. Only thing I didn't know the time of collection, but apart from that great
04/01/14
no comment
04/01/14
City link delivered a day later than expected
04/01/14
frequenly let down with collection. paid fir quick service & received an awful service. not happy
04/01/14
Shocking service. On the day collection was booked for, no one turned up and I wasn't informed at all of this.
04/01/14
great service, will use again
04/01/14
fantastic service as usual
04/01/14
a day late collecting again, but gone and delivered
04/01/14
returned to depot due to not being in, re aragnged only to be told time limititations prevent dleivery had 2 coll from depot 60ml round trip
04/01/14
one of the best i have used
04/01/14
No comment left by this customer.
04/01/14
When my parcel was collected there was no need to affix the label I was instructed to print, please correct this on your services.
04/01/14
There is every need to print the label we send you via email.
Good service all round thanks
04/01/14
Very easy to use web site. Fast and prompt. Very happy
04/01/14
Im very pleased with the service, i have been using this service for three years. Excellent.
04/01/14
Got to say Great value and easy to use, very convenient and professional service! No more queuing in the post office for me! Would recommend
04/01/14
Excellent, efficient service. highly recommended. definately will use again.
04/01/14
Thank you and it's great to see you will be recommending us.
Very pleased with service. Did not even have to print label.
04/01/14
No comment left by this customer.
04/01/14
very Good Service
04/01/14
25kg parcel lost somewhere in Courier you should never use them may be making a claim
04/01/14
Good
04/01/14
With a heavy item it was easy to organise and the collection & delivery was prompt. I will definitely use the parcel monkey service again.
04/01/14
Fantastic news, Thank you very much :-)
Item not delivered and no communication! Very very poor service!
04/01/14
no comment
04/01/14
I was very happy with everything, you've made parcels easy. Thank you. :)
03/01/14
Great service,simple to use and efficiently done. Would recommend.Thankyou
03/01/14
Thank you and it's great to see you will be recommending us.
no comment
03/01/14
The parcel was not delivered within the stated time period, but did still arrive on time
03/01/14
Collection and Delivery timing excellent. 2 items were broken however.
03/01/14
Very quick and simple process... Thanks
03/01/14
Came when they said they would & arrived next day no probs
03/01/14
no comment
03/01/14
Thank you for getting the important package from A to B. You held up your end with out any problems. Though, the prices are without VAT ....
03/01/14
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