We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,269 reviews.
no comment
05/01/14
excellent money saving service
05/01/14
very pleased with the service , thanks againe
05/01/14
And a big thank you for booking with us :-)
Not happy with the service, parcel arrived a day late.
05/01/14
Our Response: I am sorry to see that your item arrived a day late over the New Year holiday period.
Very smooth transaction. Collected and delivered as promised. Slightly cheaper rates than other Companies.
05/01/14
Thanks for noticing :-)
no comment
05/01/14
Faultless service
05/01/14
Only use City Link all the others are rubbish
05/01/14
no comment
05/01/14
Would be helpfull if you had a time slot and a day for when your parcel will be picked up
05/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Parcel has not arrived and tracking not updated since 30/12/2013
05/01/14
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
no comment
05/01/14
Very good, happy! Excellent!
05/01/14
Fantastic news, Thank you very much :-)
Well done for arranging a cheap delivery around New Year
05/01/14
Excellent service again, thank you
05/01/14
as brilliant as always :)))
05/01/14
Easy and efficient service
05/01/14
Really smoothed, proper chuffed with the service
05/01/14
no comment
05/01/14
no comment
05/01/14
first time I have used you.... absolutely fantastic. .. picked up goods 1 day and delivered the next...as promised
05/01/14
Thank you for making your first booking with us and please come back soon :-)
no comment
05/01/14
At this time you are giving a great service
05/01/14
no comment
05/01/14
Great prices great service
05/01/14
no comment
05/01/14
no comment
05/01/14
Simple, speedy and superb!
05/01/14
Our Response: So it should have been 5 stars then!! ;-)
no comment
04/01/14
Driver who picked up the parcel was very friendly. Delivered on time. Easy to track parcel online.
04/01/14
Brilliant news!!
no comment
04/01/14
no comment
04/01/14
no comment
04/01/14
Very pleased overall with service my parcel was in Germany in 2 days many thanks
04/01/14
quick and efficient service
04/01/14
no comment
04/01/14
a last minute parcel of xmas toys delivered on xmas eve as promised! Delighted with the service.
04/01/14
Our Response: So it should have been 5 stars then!! ;-)
flawless service from start to Finnish.
04/01/14
no comment
04/01/14
Very good, simple, straightforward and most importantly good deals
04/01/14
Thank you very much :-)
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