We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,935 reviews.
Yet again an excellent service. Thank you
29/12/13
Having to wait in all day for collection, better if had est. time
29/12/13
I could not beleive how easy it was. Thank you Parcel Monkey.
29/12/13
excellent
29/12/13
Some idea of collection time would have saved waiting in all day.
29/12/13
Very helpful driver
28/12/13
maybe estimated time of collection am/pm would of been helpful but for the price and service really cannot moan thanx
28/12/13
Courier had not arrived by 15.00 on phoning them they said they did not know about the pick up. the parcels were collected and delivered.
28/12/13
Parcel monkey systems were as usual great - but delivery that was mean to be next day (sat) had to be collected by customer on tues.
28/12/13
Very good and reliable
28/12/13
no comment
28/12/13
Collected and elivered on time excellent
28/12/13
The courier did not show up as arranged after I waited in all day. I ended up having to drive 20 miles to the depot to drop off the next day
28/12/13
no comment
28/12/13
A good reliable service.
28/12/13
excellent service thank you
28/12/13
collected and delivered when expected, this is what i was looking for
28/12/13
Would use as my first choice. EVERY time! Thanks Parcel Monkey!
28/12/13
service very good. I received reminders and the collection was prompt .
28/12/13
A nearby place to drop a shipment off instead of waiting in all day for a pick-up would be great.
28/12/13
very good service, no hassle, polite friendly, fast and affordable - very happy :)
28/12/13
As always excellent service with City Link thank you.
28/12/13
Parcel Monkey collected when requested and delivered when requested. The staff were helpful and polite. What more can one ask?
28/12/13
no comment
28/12/13
Great service especially over christmas
28/12/13
Very fast service, thank you
28/12/13
Just an excellent service, very easy to use, especially for a novice to eBay.
28/12/13
Excellent service, parcel was picked up and dropped off to its destination without any difficulties. Very happy with the service.
28/12/13
Parcel picked up 4.15pm 23nd Dec, arrived Newcastle 12.15pm next day, Xmas Eve. Outstanding service
28/12/13
You just made an unknown situation into one that was user friendly and easy. Will definitely use again! Thank you.
28/12/13
10 days and still no delivery
28/12/13
no comment
28/12/13
It would have been nice to have an email telling me the parcel had been delivered so I didn't have to rely on the recipient to tell me
28/12/13
no comment
28/12/13
More carriers that bring the labels as I don't have a working printer so I'm tied to more expensive carriers.
28/12/13
excellent service thank you-would recommend and use again!
28/12/13
no comment
28/12/13
it is now the 28 still have not received the parcel or an answer to my enquires about it. I tracked the Parcel to Copenhagen on the 18th en
28/12/13
It was a good service, an improvement would be to get a text with say a 4 hour time frame for pick up rather than having to stay in all day.
28/12/13
The parcel reached safe and within timescale mentioned. Eventhough it was the holiday season.
28/12/13
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